2. User Activity

3. Type the URL “ helpdesk.mahyco.com “ from anywhere
( i.e. from Intranet or Internet) to get following login screen

4. After submitting valid EmpCode and password user will navigate to
Home page as shown in following screen

5. After selecting “ Book Ticket “ option user will get following screen
where user has to select appropriate Type, write the description and
if needed upload the file and submit the form. See below image

6. After successful registration of your call / request, user will receive
a mail as shown in below image :

7. After closing the call by service engineer, the initiator will receive
a mail with a link and by visiting this link user can view the
complete description of How the call is processed and closed, and
user can close the call / request at his end.

8. After selecting “ Track Ticket “ option user will get following screen
where user has to enter his Issue Id to get the status of his request / call.

9. After selecting “ My Tickets “ option user will get following screen
where user can view all his requests / calls till date.

10. After selecting “ Change Password “ option user will get following screen where user can change the password.

11. End of User Activity

12. Co-Ordinator Activity

13. When user successfully booked the ticket then a automated mail sent
to the respective co-ordinator as shown in below image

14. After visiting the link in mail, co-ordinator will navigate to following
page where he can take appropriate action (viz. Forward or Close)
on raised ticket.

15. End of Co-Ordinator Activity

16. Service engineer Activity

17. When co-ordinator forward the issue to particular service engineer
then the service engineer receive a mail with a link which will
navigate him to the same web-page as shown in above image, where
he also can forward the issue to other engineer or can solve and close
the issue at his end.

18. End of Service Engineer Activity