1. FRONT DESK STAFF TRAINING PRESENTATION
Bell Orchid Hotel
3500 Ocean Drive
Honolulu, Hawaii 96819
(877) Fax (877)
website:
Front Desk Training, Operations Department
4/28/20194/28/2019

2. TABLE OF CONTENTS: The Reservation Experience
Routine Front Desk Duties
Room Assignment Responsibilities
Client Rooming Cycle
Additional Front Desk Service
Meeting and Convention Services
Front Desk Training, Operations Department
4/28/20194/28/2019

3. THE RESERVATION EXPERIENCE SHOULD BE:
Speedy
Friendly
Accurate
Efficient
The emphasis throughout should be Guest Satisfaction
Front Desk Training, Operations Department
4/28/20194/28/2019

4. ROUTINE FRONT DESK DUTIES:
Check-in/check-out
Valet service and car parking
Payment
credit cards, cash, check, bill to company
Airport transportation
Information on local attractions
Restaurant reservations
Guest messages and mail
Newspaper/magazine delivery
Knowledge of Hotel amenities and services
Front Desk Training, Operations Department
4/28/20194/28/2019