1. 2009 Student Opinion Survey Results
Prepared by Dr. Steven Perry
Vice President for Student Development
Dr. Patricia Francis, Associate Provost for Institutional Assessment and Effectiveness
For Internal Use Only

2. Using SOS Data Discover current levels of satisfaction
Monitor trends over time
Target programs and policies for improvement
Encourage dialogue about quality of student life and learning
Link with other data to test hypotheses, evaluate programs
Disaggregate the data for subpopulations (e.g., race, gender, FTFT/transfer students, etc.)

3. Examples: Encourage dialogue about quality of learning
2006 to 2009: gains of .23 to .34 (p < .000)
How Often Have You:
Been Required to Think Critically in Completing Assignments
Worked with Other Students on Class Assignments
Received Feedback on Quality of Work
Had to Make Judgments About Value of Information. Etc.
Had Discussions with Faculty Outside Class

4. Examples: Using SOS Results to Make Improvements
Developing Leadership Skills
Personal security and safety on this campus
2006 = 3.10
2009 = 3.58
Possible influence =
2006 = 3.90
2009 = 4.31
Possible influences = NYAlert, siren, video monitoring

5. Administration 2009 2006 Via Web N= 1339 (1261 used in analysis)
Female= 64.6%
Freshmen= 12.1%*
Senior= 33.5%*
AALANA=12.3%
Response Rate = 27%
* similar to sector averages
During Class
N= 676
Female= 60.3%
Freshmen= 29.6%
Senior= 22.8%
AALANA=13.3%
Response Rate = 72.5%

6. Two Ways to Look at Data
Look at our high and low mean scores in each section*
Compare our 2009 scores with 2006 scores
*SOS items are rated using a 1-5 Likert scale
Focus on our own performance
Longitudinal data
How same students rated our programs and services
More data, but less meaningful

7. Results:
High and Low Scores

8. ACADEMIC ENVIRONMENT, EXPERIENCES, FACILITIES, 15 Items
Highest Scores
Library Services
Library Resources
Class Size Considering the Type of Class
Availability of Instructors Outside Class
Quality of Instruction
Lowest Scores
Academic Advising in your Major
General Academic Advising
College Computer Network
Availability of Courses in your Major
Availability of Internships

9. ACADEMIC EXPERIENCES: 14 Items
Highest Scores
Gone to Class with Course Readings and Assignments Completed
Been Required to Think Critically in Completing Assignments
Had Out-of-Class Assignments that Required a Written Response
Received Feedback on Quality of Work
Experienced disruptive classroom behavior and had faculty who came to class unprepared ranked 4 and 3, respectively. While not significant these should be of some concern.

10. ACADEMIC EXPERIENCES: 14 Items
Lowest Scores
Been Involved in Community Service through a Program at College
Had Faculty Members Who Communicated Ineffectively (2.76)
Experienced Classroom Behavior by Other Students that was Disruptive to Learning (2.59)
Observed Student Dishonesty when Completing Assignments or Exams (2.31)
2=Rarely and 3=Sometimes

11. COLLEGE SERVICES, FACILITIES AND ENVIRONMENT: 46 Items
Highest Scores
Library Facilities
Freedom from Harassment on Campus
Personal Safety /Security
Opportunities for Involvement in Campus Clubs/Activities
Campus Acceptance of Individual Differences
Athletic and Recreational Facilities
Recreation and Intramural Programs
Campus Openness to Opinions of Others
Study Areas (Not Including Studios)
Faculty Respect for Students
Non-teaching Staff Respect for Students

12. COLLEGE SERVICES, FACILITIES AND ENVIRONMENT: 46 Items
Lowest Scores
Health Services
Purposes for Which Student Activity Fees Are Used
Student Input in College Policies/Plans
College Help in Finding Part-Time Jobs
College Food Services
Parking Facilities

13. COLLEGE EXPERIENCES: 7 Items
All Scores
Comparing the Cost to the Quality of Education, this College is a Good Value (4.11)
The Rules Governing Student Conduct Are Clear to Me (4.10)
Academic Advising Is Available to Me When I Need It (4.06)
Acts of Racial Prejudice are Rare on this Campus (4.01)
This College Has Helped Me Meet the Goals I Came Here to Achieve (3.95)
Developed Mentoring Relationship with Faculty (3.67)
Difficult to Finance My College Education (3.11)

14. COLLEGE OUTCOMES: 15 Items
Highest Scores
Acquiring Knowledge and Skills Needed for a Career
Acquiring Information, Ideas, and Concepts
Acquiring Knowledge and Skills for Intellectual Growth throughout your Life
Acquiring Knowledge and Skills for Further Academic Study

15. COLLEGE OUTCOMES: 15 Items
Lowest Scores
Using Computer and Information Technology Effectively
Understanding/Appreciating Ethnic/Cultural Diversity and Individual Differences
Understanding Political and Social Issues
Understanding your Rights and Responsibilities as a Citizen

16. Results:
2009 vs. 2006

17. Comparing 2006 and 2009 Scores for Significant Changes
Down-sampling by class used to create more comparable data files
Subjects selected randomly
Sample sizes:
2009 = 522
2006 = 654

18. Comparing 2006 and 2009 Scores for Significant Changes
99 items comparable to 2006 survey
Significant improvement on 90 items
Comparable scores on 8 items
Significant drop on 1 item
Had out-of-class assignments that required a written response

19. Largest Mean Score Improvement (>.40)
Job placement services
Campus help finding part-time jobs
Speaking clearly and effectively
Developing leadership skills
Personal security and safety on this campus
Personal counseling services

20. OVERALL COLLEGE IMPRESSIONS AND PLANS
2009
2006
Difference
Is your current plan to graduate from this college?
4.74
4.55
0.19***
If you could start over, would you choose to attend this college again?
4.16
3.97
What is your overall impression of the quality of education at this college?
3.88
3.74
0.14***
How satisfied are you with this college in general?
4.05
0.11**
Compare 2006 and 2009

21. Two Notable Local Items
RESULTS:
Two Notable Local Items

22. Effect of Interim Progress Reporting System on My Academic Effort
Low or very low=30.2%
Average=27.4%

23. Study Abroad Thinking About Study Abroad Frequency Valid Percent
Frequency
Valid Percent
Plan to Participate
184
15.82%
Unfamiliar with Services
109
9.37%
Believe it is Unaffordable for Me
260
22.36%
Requirements Restrict My Ability to Participate
178
15.31%
Not Seriously Considered or Discussed it with Family or Advisors
210
18.06%
Not Interested
222
19.09%
Total
1163
100.00%

24. Written Comments 282 written comments (22%) Most mentioned topics:
Positive:
Overall satisfaction with college (47)
Negative:
Parking (30)
Dining (29)
Interim progress reports (18)

25. Comparing Oneonta to 12 Other Campuses in Our Sector
Compared to our Sector on all 101 items
Significantly higher on 96 items
Comparable scores on 5 items
Significantly lower on 0 items

26. Rank Among Sector Colleges
Highest score on 35 items
Top three scores on 88 items
Lowest sector ranks
10: Difficult to finance education
7: Health services *
7: Faculty members who communicated ineffectively in class
7: Observed student dishonesty **
6: Campus food services
* or ** = Significantly higher mean score

27. Observations and Conclusions
Use caution when interpreting data
Improvements at every administration since 1994, but never this dramatic
Despite our efforts, it may be difficult to sustain these results
Complacency may be our worst enemy
Comparing to other campuses is especially risky

28. Some Areas for Possible Further Review and/or Action
Academic Services
Internships
Interim progress reports
Academic Experiences
Classroom communication
Classroom disruption
Classroom dishonesty
Study abroad
College Services…
Parking
Food services
Part-time jobs

29. Some Areas for Possible Further Review and/or Action
College Experiences
Financing education
Outcomes
Understanding/Appreciating Ethnic/Cultural Diversity and Individual Differences
Understanding Political and Social Issues
Understanding your Rights and Responsibilities as a Citizen

30. Next Steps Disaggregate the data for subpopulations Examples:
Race
Gender
FTFT/transfer students
Please discuss additional data analysis ideas or requests with Patty Francis or Steve Perry

31. Questions and Comments
Thank You
Questions and Comments