1. COURSE SYLLABUS Quality and Productivity Sustainability & Improvement
University of Modern Sciences
College of Business
COURSE SYLLABUS Quality and Productivity Sustainability & Improvement
Dr. F. TAKTAK
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

2. QUALITY AND PRODUCTIVITY SUSTAINABILITY & IMPROVEMENT
University of Modern Sciences
College of Business
QUALITY AND PRODUCTIVITY SUSTAINABILITY & IMPROVEMENT
College: College of Business
Program: B. Sc. Business
Course code & number: BUSN 321
Course title: Quality and Productivity Sustainability & Improvement
Credits: 3
Semester:
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

3. University of Modern Sciences
COURSE DESCRIPTION
University of Modern Sciences
College of Business
An introduction to the different techniques and methods to sustain and improve business enterprise.
The course addresses the different factors affecting the overall quality enhancement and the productivity of the entrepreneurship.
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

4. University of Modern Sciences
COURSE AIMS
University of Modern Sciences
College of Business
The main aims of the course are:
To familiarize the students with the process, strategies, management and role of quality assurance in sustaining and improving business
To introduce the students to the different practical tools used to increase the ventures’ potential for success
To highlight the different challenges and issues of growing and sustaining businesses’ success
To improve students careers opportunities by enhancing their employment communications skills
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

5. University of Modern Sciences
LEARNING OUTCOMES
On successful completion of this course the leaner will be able to: Knowledge - Skills - Competence
University of Modern Sciences
College of Business
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

6. University of Modern Sciences
COURSE OUTCOMES
University of Modern Sciences
College of Business
Identify the different steps and processes for quality and productivity improvement.
Discuss the relationship between the continuous improvement and the business profit .
Apply the skills and strategies of critical thinking in a wide variety of business settings to solve issues.
Improve problem solving skills and critical thinking under stressful situations.
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

7. COURSE TOPICS AND CONTENTS
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

8. COURSE TOPICS AND CONTENTS
Week
Topic
Due # 1
Introduction and syllabus 2
Why focus on business processes 3
Setting the stage for business improvement 4
Organizing for process improvement
Assignment 1 for Lect. 2 & 3 5
Drawing a process picture
Quiz 1 6
Understanding the process
Assignment 2 for Lect. 4 & 5 7
Streamlining the process
Quiz 2 8
Midterm exam 9
Measurement 10
Feedback and action (load, aim and fire)
Assignment 3 for Lect. 9 11
Process qualifications 12
Benchmarking process
Quiz 3 13
The beginning
Assignment 4 for Lect. 10 & 11 14
Presentation
Quiz 4 15
Review 16
Final exam
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

9. COURSE ASSESSMENT DETAILS
Methods of assessment
Weighting %
Outline details
Assignments / Projects
Quizzes
Midterm Examination
Unseen Final Examination
20%
40%
Before & after midterm
1.5 Hour
2 Hours
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

10. COURSE HANDBOOK
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

11. COURSE TEXTS, INSTRUCTIONAL MATERIAL AND LEARNING RESOURCES
H. James Harrington
Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (latest edition)
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

12. BIBLIOGRAPHIC INFORMATION
Title
Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Author
H. James Harrington
Edition
illustrated
Publisher
McGraw-Hill Education, 1991
Original from
the University of Michigan
Digitized
17 Dec 2007
ISBN ,
Length
274 pages
Subjects
Business & Economics › Management
Business & Economics / Quality Control
Quality and Productivity Sustainability & Improvement - BUSN 321
Full semester /2015– UMS - Dubai, UAE

14. Reservoir and Petroleum Geology Environemental Sciences & GIS
Dr Fatma TAKTAK
Assistant Professor
Reservoir and Petroleum Geology
Environemental Sciences & GIS
University of Modern Sciences
Al Twar-3,7A Street
Toll Free Number – 800 UMS Dubai, P.O Box United Arab Emirates