1. Commission for Conciliation, Mediation and Arbitration (CCMA)
Presentation to the Labour Portfolio Committee
Parliament, 12th June 2009

2. INTRODUCING THE CCMA

3. VISION
In 2010 …
We will be trusted by our social partners to lead and facilitate the transformation of labour relations in South Africa. We will be evaluated by the quality of our processes and the value of our mediation, judgements and decisions, as well as our ability to resolve disputes fairly.
Our ideals of social justice, equity and shared prosperity are principles that will govern everything that we do. We will be proudly South African, and will be willing learn, and in turn to share our knowledge, skills and experience with our other African partners.
We will hold dear the principles of professionalism, integrity, service and the value of sharing trustworthy relationships – our employees and associates will be proud to build careers that are associated with the CCMA.
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

4. MISSION
The purpose of the CCMA is to promote social justice and fairness in the workplace.
This will be done through the delivery of ethical, quality, innovative and cost-effective services of Dispute Prevention and Dispute Resolution that are in accordance with the law.
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

5. VALUES Integrity, Honesty and Ethics Diversity
Transparency and Openness
Quality
Accountability, Responsibility and Commitment
Respect and Trust
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

6. FUNCTIONS conciliate workplace disputes
arbitrate disputes that remain unresolved after conciliation
facilitate the establishment of workplace forums and statutory councils
compile and publish information and statistics about its activities
consider applications for accreditation and subsidy from Bargaining Councils and private agencies
supervise ballots for unions and employer organizations
give training and advice on the establishment of collective bargaining structures, workplace restructuring, consultation processes, termination of employment, employment equity programmes and dispute prevention.
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

7. Mr. Thembinkosi Mkalipi
GOVERNING BODY
CHAIRPERSON
(VACANT)
Ms Tanya Cohen
(Interim)
ORGANISED
LABOUR
Ms. Mary Malete
Mr. Narius Moloto
VACANT
(Vacated by Mr. E. Patel)
BUSINESS
Ms. Tanya Cohen
Mr. Elias Monage
Mr. David Carson
STATE
Mr. Thembinkosi Mkalipi
Mr. Ian Macun
Ms. Ntsoaki Mamashela
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

8. ORGANISATIONAL STRUCTURE
DIRECTOR
NSC: Legal & Arbitration
NSC: Capacity Building & Outreach
NSC: Mediation
GM: Corporate Services
Chief Financial Officer
GM: Operations 1
GM: Operations 2
Convening Senior Commissioners
(x10)
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

9. THE TSOSO STRATEGY Tsoso (Sesotho): “Revive, Re-awaken”

10. THE TSOSO STRATEGY
The creation of this strategic plan has built on previous plans as the basis for business continuity, and has included input from all key stakeholder groups (internal and external).
This strategic plan sets out the Goals and Strategic Focus Areas & Measures for the CCMA for the next 3 years, taking CCMA to
This strategic plan will determine the allocation of resources and will drive the performance management system of the CCMA.
This strategic plan outlines the strategy for the CCMA as an entity and will be the basis for each team within the CCMA to determine their priorities in order that the overall organisational goals may be achieved.
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

11. STRATEGIC FOCUS AREAS
Reposition the CCMA in the Labour Market (intensifying and broadening outreach), where social justice and restoring dignity are a focus of our processes
High performance, high impact delivery of compliant services, where there is a balance between quality and quantity
Reposition the organisation to meet the future strategic needs of the organisation
Enhance and entrench internal processes and systems to ensure effective deployment of resources.
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

12. GOALS
Promote social justice through the professional delivery of services, while ensuring compliance with legislation at all times
Ensure user-friendly, quality services that are delivered with speed
Maintain operational effectiveness while ensuring services are cost effective
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

13. TSOSO SCORECARD
GOAL 1: Promote social justice through the professional delivery of services, while ensuring compliance with legislation at all times. #
MEASURE
TARGET
2010
ACHIEVED
2007 / 2008
STATUS
2008 / 2009 (Mid Term)
1.1
In 2010, the external perception of the services delivered by the CCMA will have improved - from [baseline] PLUS x%.
Baseline plus x%
Baseline determined
(68%) 
New measure planned for “Customer Satisfaction” (based on experience of the process): Tender currently in process
1.2
By 2010, the CCMA will be recognised as a market leader in the field of Continuous Professional Development in the field of Labour Law. This will include defining standards for training, certifying providers of training and conducting training.
To be defined
Engagement with Service Seta and other stakeholders; have agreed process to determine objectives CCMA
Groundwork completed
Process to develop the Commissioner / Panelist training course has started
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

14. TSOSO SCORECARD
GOAL 2: Ensure user-friendly, quality services that are delivered with speed #
MEASURE
TARGET
2010
ACHIEVED
2007 / 2008
STATUS
2008 / 2009 (Mid Term)
2.1
By 2010, 70% of all disputes will be settled at conciliation phase
70%
61% 
64 %
2.2.1
By 2010, there will be a material reduction in CCMA cases referred to the Labour Court (the target will be set once the 2007/08 baseline has been measured).
Baseline less 21%
baseline determined
(21%)
Reduced by 19%
2.2.2
By 2010, there will be a material reduction in the non-compliance of arbitration awards.
Baseline less X%
New measure
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

15. Not available due to problems with database
TSOSO SCORECARD
GOAL 2: Ensure user-friendly, quality services that are delivered with speed #
MEASURE
TARGET
2010
ACHIEVED
2007 / 2008
STATUS
2008 / 2009 (Mid Term)
2.3
By 2010, all administrative rework will be 0% (relating to data integrity errors) 0% 7% 
Not available due to problems with database
2.4
By 2010, all process rework will be reduced by x% from the baseline set in 2007 (the target will be set once the 2007/08 baseline has been measured)
Baseline determined at 11% less 3%
Baseline determined 11%
2.5.1
By 2008, all conciliations will be conducted within the statutory time frame (30 days)
30 days
28 days 27
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

16. TSOSO SCORECARD
GOAL 2: Ensure user-friendly, quality services that are delivered with speed #
MEASURE
TARGET
2010
ACHIEVED
2007 / 2008
STATUS
2008 / 2009 (Mid Term)
2.5.2
By 2010, the average time to process an arbitration (from date of request to date closed) will be 60 days
60 days
42 days 
40 days
2.6
By 2010, there will be no late awards (0%) 0%
Reduced from 6% to 3% 1%
2.7.1
In 2010, 70% of all disputes of national interest where offers of assistance are made will be settled
70%
53%
63%
2.7.2
In 2010, 75% of all offers of assistance in disputes of national interest will be accepted by parties
75%
50%
61%
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

17. TSOSO SCORECARD
GOAL 3: Maintain operational effectiveness while ensuring services are cost effective #
MEASURE
TARGET
2010
ACHIEVED
2007 / 2008
STATUS
2008 / 2009 (Mid Term)
3.1
By 2010, staff turnover will be halved from the 2006/07 baseline
4.15%
Baseline determined (8% baseline 5% current year) 
4% Total staff
3.2
By 2010, key skills loss will not exceed 7% 7%
Management 11%
Commissioners 6%
Commissioners 6%
NMC 5%
Total staff 4%
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

18. TSOSO SCORECARD
GOAL 3: Maintain operational effectiveness while ensuring services are cost effective #
MEASURE
TARGET
2010
ACHIEVED
2007 / 2008
STATUS
2008 / 2009 (Mid Term)
3.3
By 2010, we will be able to meet case management demands with ‘normal’ resource levels. This means that the case management administration will be completed with a variance of no more than 5% of planned workload
5% variance 3% 
32.94%
3.4
By 2010, a budget model will be in place that will enable funding from government based on unit cost per projected number of services. Funding to be 100% of projected services to be rendered
100% funding.
97%
85.96%
3.5
By 2010, the ‘unit cost’ for delivery of compulsory services will have stabilised to ensure that there is not more than a 5% variance from budget allocation
-14% (improved operational efficiencies)
8.17%
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

19. OPERATIONAL EFFICIENCIES

20. OPERATIONAL EFFICIENCIES
Operational Focus
Target / Objective
2005 / 06
2006 / 07
2007 / 08
2008/09 1
Pre-Conciliations Heard
Hear 10% or more of all jurisdictional referrals using the pre-conciliation process
15%
16%
13% 2
Pre-Conciliations Settled
Settle 7% or more of all jurisdictional referrals using the pre-conciliation process 5% 7% 6% 3
Con/Arbs Heard
Hear 50% or more of all jurisdictional referrals using the con/arb process
40%
38%
45%
43% 4
Con/Arbs Finalised
Finalise 80% or more of con/arbs heard – conducted
** Changed measure in 2008 to be ‘in jurisdiction’
77%
82%
83%
36% 5
Conciliations Heard and Closed
Close 90% or more of all conciliations heard (includes all ‘con’ type processes)
88%
92%
93% 6
Conciliations heard outside of 30 days
Statutory requirement to attempt to conduct all conciliation within 30 days 0% 7
Settlement rate
Settle 70% or more cases across all processes
60%
63%
67% 8
Arbitrations finalised
Finalise 90% or more of arbitrations heard
86%
89%
91% 9
Late Awards
Statutory requirement to issue arbitration awards within 14 days 9% 3% 1% 10
Postponements / Adjournments
Allow for maximum of 5% postponement / adjournments of all processes heard 8% 11
Average turn around – Conciliation
Conciliation process to take place from ‘activation’ to ‘closed’ within a maximum of 30 days 45 30 28 12
Average turn around – Arbitration
Arbitration process to take place from arbitration referral date to ‘closed’ within a maximum of 74 days 79 48 42 41
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

21. OPERATIONAL EFFICIENCIES: Comparison of CCMA Offices
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

22. SPECIAL FOCUS: GLOBAL ECONOMIC CRISIS

23. LARGE SCALE RETRENCHMENT MATTERS 50 or more employees
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

24. SMALL SCALE RETRENCHMENT MATTERS Less than 50 employees
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

25. FACILITATION RESULTS Period 01 Dec 08 - 30 May 09
PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

26. RISE IN CASE LOAD PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

27. DOL FUNDING (R 1,000’s) PRESENTATION TO THE LABOUR PORTFOLIO COMMITTEE
12th June 2009

28. “We will support the work of the Commission for Conciliation, Mediation and Arbitration (CCMA) to assist employers and workers to find alternatives to retrenchments through the relevant legal process.
To date, CCMA commissioners have saved over four thousand jobs through facilitation processes, and provided ongoing advice and support to retrenched workers”
President Jacob G. Zuma
State of the Nation Address, 3rd June 2009