1. Patient Participation
Feb 2014

2. What do I mean by this?

4. What do you know?

5. 22 pages
England only 1/4/13-31/3/14

6. Key Objectives
Patients involved in decision about the range and quality of services provided and commissioned by their practice.
Promote proactive engagement of patients through Patient Reference Groups
Seek views from practice patients through use of a local practice survey
Outcomes published on practice website

7. One aspect that practices may wish to focus on is ensuring convenient access to the practice and also from the practice to other services in its role as coordinator of care, facilitating access to other health and social care providers.

8. 6 Components

9. 1
Develop a structure that gains the views of patients and enables the practice to obtain feedback from the practice population, e.g. a PRG

10. 2
Agree areas of priority with the PRG

11. 3
Collate patient views through the use of a survey

12. 4
Provide PRG with opportunity to discuss survey findings and reach agreement with the PRG on changes to services

13. 5
Agree action plan with the PRG and seek PRG agreement to implementing changes

14. 6
Publicise actions to be taken and subsequent achievement

15. Why would I do it?

16. Let’s have a go!