1. “Mental Health and Addictions - Changing to Serve you Better”
DoorWays: Walk In Counselling Clinic
Making Connections and Mapping Systems - NAVNET
September 26, 2017.

2. SSWI Counselling Clinic
SSWI Clinic Overview Highlights:
Initial Days of Operation: Tuesdays and Thursdays
Hours of Operation: 8:30-4:30 Mondays,11- 7 Thursdays
St. John’s Clinic Located in Private Entry / Private Space at the Back of Building 532 in Pleasantville, off Charter Ave.
Partnership with CHANNAL/ Peer Support Workers
Is also implemented in 8 rural offices within the EH region
Pilot: Evaluation is Ongoing

3. Staffing Structure: Per Clinic Day
Clerical / Receptionist MHA Clinicians rotating Manager ( Accessible or On Site as required ) Peer Support Worker – CHANNAL On site access to Systems Navigator and Adult Central Intake

4. Daily Clinic Structure
Walk In Format
No scheduled appointments ( unless by special circumstances )
First come, first served basis
Servicing Adults, Adolescents, Couples and Families ( can be seen with young children)
4-5 appointments per Clinician per shift
In the absence of Clients, time is be utilized for “Single Session School” and consultation
Last booked appointment is 1 hour before Clinic Closes

5. Front DoorWAY … First contact …
Assessment and Diagnostic Tools

6. Key Aspects of DoorWays Counselling
Respect Seeing problems and people as separate Collaboration Transparency Guiding / facilitating Listening for values, commitments and preferences Listening for skills and abilities A competency-focused curiosity Not knowing yet / non-expert stance Keeping the pace slow even though it is based on “60” minutes

7. What is Single Session Counselling? What to Expect …
A complete, one at a time counselling experience with an awareness that you can return again sometime in the future if you so desire.
Happens at the time of the individual’s choosing.
Uses the skills that both the individual and the counselor bring to the session.
Focuses on an issue that the Client wishes to discuss TODAY.
Sessions are strengths based and solution focused.
That you will leave the session with a “Plan of Action” designed to address the chosen issue. A copy is provided when safe to do so.

8. What if I need more ?
If at the end of the session, if it is determined that the individual requires or requests longer term counselling or additional resources and/ or supports, the Counselor will assist with this
This will then be incorporated into the “Take Away Plan”
Individuals will be provided information on how to access or be linked with those services, resources or supports as appropriate.

9. Challenges
Broader communication as to exactly what we do in the clinic ( and what we don’t) so that individuals know what to expect
Location
Staffing

10. Preliminary Findings, St. John’s
Presenting issues – depression, couples relationships, family conflict, addictions
52% found Peer Support helpful
93% developed plan to address issue and intended to act upon it
73% found Clinic helpful in other ways
87% had not been previously receiving services from Easter Health
78% would use service again

11. Questions