1. Approvals
Mobile User Interface
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2. Approval Received
What do I do when I receive a request that requires my approval? There are actually multiple ways to handle this right from the mobile app!
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3. Method 1 – Approval from the Springboard2
Click Options
Click Approve
You’ve approved without leaving the Springboard!
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4. Method 2 - Approve from the Record in the App1 2
Click Options
Click Open
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5. Method 2 - Approve from the Record in the App cont.
The ServiceNow app should now be open 4
Click the State Field 6
Add Comments if you would like 3
Drill into the record by clicking it 5
Select Approved from the Choice List
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6. Method 3 – Expand the Approval Request1 2
Expand the Approval Request by dragging it down
Select Approve
You’ve approved without even entering the app!
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7. Method 4 – My Approvals Swipe left on the appropriate record3
Swipe left on the appropriate record 4 2
Click Approve
Once the list is opened, locate the appropriate record
Open My Approvals 1
This is very helpful when you have multiple requests come in simultaneously
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8. Update Assigned To Field
Mobile User Interface
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9. Record Assignment Received
What do I do when a record is assigned to me or my team, and it needs to be reassigned?
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10. Access the Record Find the Appropriate Record, and Click on it
The record should now be open 2
Find the Appropriate Record, and Click on it 1
Open the App
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11. Update the Assigned To Field5
Provide comments to let everyone know why the record has been reassigned 4 3
Select the Appropriate User
Click the User in the Assigned To Field
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12. Using Connect
Mobile User Interface
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13. What do I do when I receive a message on my phone?
Message Received
What do I do when I receive a Connect message on my phone?
What do I do when I receive a message on my phone?
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14. Connect! This opens the Conversation in the App1
Click the Message Notification
Type Like in a Text Message, and Click Send! 2
Click the Messages Field
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15. Using Connect
Mobile User Interface
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16. What do I do when I need to request a service or item on my phone?
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17. Access the Service Catalog1
Open the App 3
Select the Appropriate Item Category 2
Click Service Catalog
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18. Select the Item You Want4
Choose the Item You Want 5
Select Options 6
Click Add to Cart
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19. Checkout Click Checkout After Clicking Checkout, Click OK 8 7
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20. Check Order Status Open the App Click Service Catalog1
Open the App
This will show a list of all your open requests, including the one you just submitted 3
Click the Request to Open the Record and see Status 2
Click Service Catalog
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