1. 2004 Overview LibQUAL+™ Results Meetings
Martha Kyrillidou
Jonathan Sousa
Association of Research Libraries
Brighton, UK Orlando, FL
July 7, June 26, 2004
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2. LibQUAL+™ Growth
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3. LibQUAL+™ 2004 by the Numbers
Num. of Institutions
Completed Surveys
Valid Surveys
Total
202
112,551
107,069
American English
169
86,195
81,852
College or University
121
74,660
70,839
Academic Law 23
4,244
4,160
Academic Health Sciences 12
4,077
3,761
Hospital 7
1,113
1,024
Community College 3
771
725
Family History 1
784
796
Smithsonian Institution
459
461
Public 87 86
British English 22
22,039
21,530 18
20,517
20,056
European Business 4
1,522
1,474
Swedish 5
3,034
2,430
Swedish English 2 92
French Canadian
458
442
Continental French
335
334
Dutch
328
329
Dutch English 70 66
ARL 57
33,035
31,494
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4. Participants by type Years Type 2000 2001 2002 2003 2004 Academic law
Years
Type
2000
2001
2002
2003
2004
Academic law 1 23
Academic military 6
College or university 13 41
111
244
146
Community college 16 29 3
European business 5
Family history library
Health sciences library 35 12
Hospital 10
New York Public library
Public 4
Smithsonian
State
TOTAL 42
164
308
202
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5. Participants by language
Years
Language
2000
2001
2002
2003
2004
American English 13 42
164
285
170
British English 20 21
Continental French 1
Dutch
Dutch English
French Canadian 2
Swedish 5
Swedish English
TOTAL
308
202
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6. LibQUAL+™ Languages
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7. Consortium Participants by Number
Years
Consortium
2000
2001
2002
2003
2004
AAHSL 35 21 12
AJCU 19
CES 6
EBSLG 5
Hospital/MLA 7
Independent 13 41 72
118
107
MERLN
NAAL 10 1
NY3Rs 76
Oberlin 8
OhioLINK 57 45
SCONUL 20 16
State Universities of Florida
University of Wisconsin System 14
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8. International Participants
Country
2000
2001
2002
2003
2004
Australia 1
Canada 3 4 8 9
Denmark
Egypt
France
Ireland
Netherlands
Sweden
Switzerland 2
U.A.E. UK 20 16
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9. Multiple Implementations
Institutions with more than one implementation, with two languages:
Con. Fr.
Br. E. D.
D.E. S.
S.E.
Can. Fr.
A.E.
HEC School of Management X
Wageningen University and Research Centre
Göteborg University Library, Economics Library
Lund Institute of Technology
Institution with more than one implementation, but only one language:
Medicinska biblioteket SU/Mölndal
Medicinska biblioteket SU/Östra
Kliniska centralbiblioteket SU/Sahlgrenska
Institutions with more than one implementation, with two languages:
University of Ottawa
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10. Perceived Levels of Service
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11. Satisfaction
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12. Outcomes
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13. On-Site Library Use
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14. Use of Library Website
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15. Non-Library Search Engine Use
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16. 2004 LibQUAL+™ Survey Activity
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17. Survey Structure – Page 2 (Detail View)
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18. LibQUAL+™ 2004 Summary Overall
(n = 105,185)
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19. Key to Bar Charts
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20. Key to Radar Charts
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21. LibQUAL+™ 2004 Summary Colleges or Universities American English
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22. LibQUAL+™ 2004 Summary Academic Law Institutions American English
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23. LibQUAL+™ 2004 Summary Academic Health Sciences American English
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24. LibQUAL+™ 2004 Summary Hospitals American English
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25. LibQUAL+™ 2004 Summary Colleges or Universities – Undergraduates - American English
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26. LibQUAL+™ 2004 Summary Colleges or Universities – Graduates - American English
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27. LibQUAL+™ 2004 Summary Colleges or Universities – Faculty - American English
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28. LibQUAL+™ 2004 Summary Colleges or Universities – Staff - American English
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29. LibQUAL+™ 2004 Summary Colleges or Universities British English
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30. LibQUAL+™ 2004 Summary Colleges or Universities – Undergraduates - British English
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31. LibQUAL+™ 2004 Summary Colleges or Universities – Postgraduates - British English
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32. LibQUAL+™ 2004 Summary Colleges or Universities – Academic Staff - British English
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33. LibQUAL+™ 2004 Summary Colleges or Universities – Staff - British English
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34. LibQUAL+™ 2004 Summary – ARL - College or University American English
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35. LibQUAL+™ 2004 Summary EBSLG
(n = 2,185)
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36. LibQUAL+™ Interactive – Survey Statistics
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37. LibQUAL+™ Interactive – Institution Statistics
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38. LibQUAL+™ Interactive – Multi-Variable Statistics
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39. Discussion
Understand how to interpret radar charts, bar charts, and identifying differences among user groups
Identify immediate actions your library can take to improve the service quality scores
Identify long-term actions that your library can take to improve library services
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40. Short-term actions Improve DD, scan articles, ILL, usability
Proxy servers, marketing, db of the month, report to faculty, communication, usability
Other methods to talk/listen to users
Publicize data and use of information
Enlist outside help, outreach/communicat..
Share info with the staff, DD
Use library faculty comm.
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41. Strategies - Actions Confirming expectations
Disconfirming expectations
perceptions
Disconfirming perceptions
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43. LibQUAL+™ Resources LibQUAL+™ Website: http://www.libqual.org
Publications:
Events and Training:
LibQUAL+™ Bibliography:
LibQUAL+™ Procedures Manual:
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44. LibQUAL+™ Contact Information
Martha Kyrillidou
Director, Statistics and Measurement Program
Amy Hoseth
LibQUAL+™ Communications Coordinator
Jonathan D. Sousa
Technical Applications Development Manager
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