1. 4QC Progress Report
IPSG-meeting

2. Building Sustainable Quality
STRATEGY
Delivering Strategy – from vision to doing
PERFORMANCE
Ensuring Productivity -
from anecdotes to real impacts
CITIZENS
Fostering responsiveness –
from self-sufficiency to committed interaction
KNOWLEDGE
Managing Knowledge – from files to know how
The Role of Public Governance in implementing Lisbon Strategy

3. Key note Speakers 11 key note speakers Among the confirmed are:
Ms Sari Baldauf, former Board member Nokia
Mr Miroslav Beblavy, State secretary, Slovakia
Mr Werner Wutscher, Austrian Secretary General of Ministry of Agriculture, Forestry

4. AGORAS 1 Wednesday 27.9.2006 from 11.30 to 12.30
Are we playing the same game? ICT as part of delivering strategy
Making public employment an attractive choice
Voices to be heard –ensuring dialogue with citizens
Saving for the future – long term knowledge management
Getting the wheels rolling – co-operation is a necessity

5. AGORAS 2 Wednesday 27.9.2006 from 15.45 to 16.45
Beyond words – Rooting the strategy
Is ICT everywhere – except in productivity statistics?
Multicultural administration – providing diversity
Continuous improvement? The stories of previous Best Practices
Seeing past tomorrow – Lisbon strategy 20 years from now?

6. AGORAS 3 Friday from 9.45 to 10.30
Delivering promises – meeting customer’s expectations
How to manage quality cut-backs?
Action brings satisfaction
Knowledge management in cross cutting issues
Sharing rather than ranking – from benchmarking to benchlearning

7. Best Practice Workshops
Dead-line for nominations 15th January 2006 from EU-member states (in order or the BP’s to be in the printed programme)
Role of Critical friend
Role of Scientific rapporteurs
Role of Facilitators
Dialogue

8. CAF Centre Presentations about the different ways of disseminating CAF
Austrian CAF-publication will be promoted.
The regional CAF project will be presented.
The CAF –handbooks and other tools from different MSs will be presented.
CAF China project will be presented.
CAF e-tools are promoted.
EIPA will present their CAF-training.
Future CAF-events (2007) will be promoted.

9. Social Programme
Welcome cocktail – Tuesday 26th of September
Get together – Wednesday 27th of September
Social evening – Thursday 28th of Septmer
Also an accompanying persons’s programme for Wednesday and Thursday.

10. Registration Pre-registration has started (21st of October 2005)
Registration starts 21st of April 2006

11. Key Deadlines 15.1.2006 Deadline for nomination of BP´s
Deadline for nominating facilitators
Final deadline for delivering full descriptions of BP’s
4/ Final Programme
4/ Registration opens
Deadline for reserving Stands
Conference

12. WELCOME

13. www.4qconference.org info@4qconference.org