1. LESSONS FROM CRM TRAINING
Carey Edwards
CRM Advisory Panel
& LMQ Ltd

2. Method A

3. CRM REQUIREMENTS
ICAO
JAR OPS 1 – Sub Part O
AIC 1993

4. X X X X X X X X X X X X X X X X X X X X X X X X X X X X

5. Dryden Accident Dryden Canada 1989 Winter Air Ontario F28
Aircraft was late due to delays
Capt went into Ops to complain about delays (Imposing stress on himself)
Further delay due to late passengers
Asked base manager to de-ice (Good decision)

6. Dryden 2 Base manager said it wasn’t necessary.
Captain did not insist. (Not assertive)
While waiting to taxi a snow shower dumped new snow on wings.(Lack of SA)
Passengers complained to Cabin Crew about ice.(Good for speaking up)
Cabin Crew did not report to Capt. (Poor communication)

7. Dryden 3 Aircraft began take off (Poor decision)
Failed to get airborne
Crashed with 40+ fatalities

9. Good CRM Leadership Advocacy Cognitive decision making
Interpersonal relationships
Right power gradient
Information acquisition
Team synergy

10. Good CRM (Contd) Threat management Communication Situation Awareness
Metacognition
Cross cultural perspectives

11. SITUATION AWARENESS
The perception of the elements of the environment within a volume of time and space, greatly motivated by the understanding that one’s perception of reality differs from reality; the comprehension of the meaning of the different elements of the environment without over-reliance on default values, and the projection of their status in the near future whilst maintaining multiple goals and habitual schema.

13. CRM TEST What does CRM stand for? Is Communication part of CRM?
Why are we doing CRM training?

14. Method B

16. The CRMI Scheme Purpose of the Accreditation Scheme
Instruction & Examining interlinked
Competence based
Short Guide Standards
3 Contexts – Line / Sim / Ground
Basic requirements – IT course

17. What has happened Grandfather rights Set the bar low
- Role model CRM standards
- Ability to present CRM
- Ability to facilitate
- Making an impact / changing attitudes
Awareness training rather than skills training
Background and credibility question
Close community – In house CRMIEs
Made a difference?

18. Any Questions?