1. Tuukka Leppänen Miia Montonen Tuulikki Pöllänen Team 7
Selection Techniques

2. Initial interview in HR Dep. Employment tests Background investigation
Selection process
Initial interview in HR Dep.
Employment tests
Background investigation
Supervisory interview
Medical examination
Preliminary selection in HR Dep.
Application Review
Hiring decision

3. CEO Requirements
Doctor’s degree in field of business.
10 years of work experience (internationally).
Speak a minimum of two languages fluently
(Russian, Estonian, Latvian, Lithuanian).
Have the ability to relate with cultures.
Be able to make decisions.
Mobility (not across functional borders).

4. Requirements for VP‘s
Master’s degree.
5-10 years experience (Internationally).
Strong analytical and leadership qualities.
Managing skills.
Languages and computer skills.
Commitment to company.

5. CEO and VP Selection
Excecutive search firms, headhunters, do the preliminary selection
Supervisory interview done by the headquarters
Nondirective, panel interview
Followed by medical examination (outsourced)
Hiring decision done by headquarters

6. Qualifications of Country Managers
Masters degree in Business / Marketing or Management
Sufficient working experience
Leadership skills
Ability to work under pressure
Ability to work flexible / extended working hours
Must be ready to move to another country
Fluent in Finnish, English and Russian (Swedish)

7. Qualifications of Regional Managers
Bachelor (Master’s) degree in Management or equivalent
Some working experience
Knowledge of team motivation techniques
Preferably ready to move to another country
Excellent skills in Communication and Presentation
Fluent in Finnish and English, (Russian, Swedish)

8. Qualifications of Facility Managers
Bachelor´s degree (equivalent)
Knowledge of the service industry
Ability to work individually
Local languages skills and basics in English
Highly flexible availability

9. Selection
Country and Regional Managers are selected by HR department of Headquarters
Facility managers are selected by country’s own HR department
In application review, candidates are put in order of best qualified
Resume, cover letter, and BPOAmoco’s application forms are used
Structured interviews
3 sections: situational interview, job knowledge, and worker requirements
Employment tests are outsourced

10. Selection
In background investigation references and work history are checked
Preliminary selection for second round
Supervisory interview
Panel interview
Questions depend on the requirements of the position
Medical / drug testing outsourced
Hiring decision

11. Interviews Example questions for CEO applicant
”Tell us more about your experiences about your last job?”
”Tell us about your experiences in multinational corporations?”
Example questions for country, regional and facility manager applicants
Round 1, structured
“Where do you see yourself in three years?”
”Why would you be the best candidate for this position?”
Round 2, BDI
”Tell us about a specific situation when you have proved your leadership/teamwork skills?”
”Tell us about a conflict you have had to cope with during your career?”

12. Selection Schedule Position Selection done by CEO BPO Headquarters
VP’s CEO and Headquarters
CM HR department of Headquarters
RM CM and HR department of HQ
FM Country’s own HR department

13. Cost
Outsourcing selection process reduces personnel needs and expenses in HR department
By doing the selections right on the first time, time escalation costs are avoided

14. Validity and Reliability
Using all these steps in the process of selection all ”can-do” and ”will-do” factors are assembled and weighed systernatically. So, the final decision can be based on the most reliable and valid information
More than one interviewer at supervisory interview leads to more reliable results