1. STC Meeting
November 2009

2. Agenda 8 AM to 9 AM I.T. Announcements Work Order System – In-service
Power Issues
Tops Tens of Taking Down a T1
Tiers of Support
Levels of Urgency
Top Ten Trouble Shooting Issues
Work Order System – In-service
How to Get Help
How to Place a Work Order

3. Agenda 9 AM – 9:45 AM 9:45 AM 10 AM 10:30 AM Student Email is Coming
Gaggle Webinar
9:45 AM
Break
10 AM
The STC Google Message Board
10:30 AM
Plans to Share Board Policies with Staff
The ABCUSD 5-Year Tech Plan - Feedback

4. I.T. Announcements Power Issues The TOP 10’s of Sharing a T1
Power Agent – Lightspeed
Computer Auto-on Settings
The TOP 10’s of Sharing a T1
The List
Review of I.T. Monitoring Tools
Tiers of Support
Teachers and STC's

5. TOP 10 ways to take down a T1 Let Student Watch YouTube Videos
Stream Internet Radio while grading papers
Do Software Updates during the school day!
Provide Students the secret Internet Filter Password
Plug in a home router/switch
Plug in a wireless access point from home
Start new Curricular web-Program w/o checking with IT
Create Your own computer images w/o checking with I.T.
Have school on a rainy day
Open the MDF, and ask “what does this button do?”

6. I.T. Announcements
Top 10 Troubleshooting Issues

7. Traffic Monitoring Tools
Two Levels
bandwidth consumption over time
specific causes of the consumption

8. Top 10 Troubleshooting Issues
Plug it in!
Is computer plugged into phone port or data port?
Replace incorrect or install missing Printer Drive
Run "chkdsk" or "Repair Permissions“
Login with correct Username and/or Password
Unauthorized network device.
Remove software recently installed by user
Fake Virus Alerts
Printer is paused or Offline
Workgroup Manager settings are incorrect

9. Tiers of Tech Support for Teachers
Level One
Teacher - Troubleshoot to Ability
Level Two
Ask an Available Staff Member
Notify Site Tech Coordinator
Or secretary or admin
Level Three
STC, Secretary or Admin - Contacts IT
Place Work Order (as advised)

10. Tiers of Tech Support for STC's
Level One
STC - Troubleshoot to Ability
Level Two
Peer Support
Google Message Board
Level Three
STC, Secretary or Admin - Contacts IT
Place Work Order (as advised)

11. Support Urgency Emergency (Call I.T.) Critical (Call I.T.)
campus wide
No Internet, ABI down, GroupWise
Critical (Call I.T.)
single / few users
affects major school operations
Urgent (Work Order, )
Single / Few Users / Lab
Computer down
General (Work Order, )
Single User
Program, Printer

12. Work Order System - Demo
JoAnn

13. Gaggle Webinar
9 AM to 9:45 AM

14. Technology - Board Policies
Numerous New and Updated Policies related to Technology!
STC's - Overview training
STC's – Share Info with Staff
Supporting Resources Online for STC

15. ABCUSD 5-Year Tech Plan Rough Draft ready for Review Feedback Needed
Link to Document to All STC’s
Feedback to Colin Sprigg

16. TOP 10 ways to take down an IT Guy
Call Americo on his personal cell at
Place IT work order to have Joey refill the paper tray
Ask Raf to download ring tones for your grandmother
Chi to fix your Mac
Call Americo, at midnight, on his personal cell at
Place work order for I.T. to clean up a “dead mouse”
Say, “Oh… Just a few more things… in building and building 400… and, Oh over in the office…”
Contact Colin when a key is stuck
Call Americo, during Thanksgiving, on his personal cell at regarding your digital turkey thermometer.
Call Raf and ask, ”Why isn’t Americo answering his phone?”