1. Building on choice-based lettings, mutual exchanges and home ownership initiatives: maximising mobility and choice for tenants of social housing 20 November 2007

2. Key questions for today
What should all housing associations and local authorities be doing to promote choice and mobility?
What can be learned from the successes of choice-based lettings and mutual exchange initiatives?
What approaches and partnerships have proved particularly effective in improving services for customers and in fulfilling tenants' aspirations?
How can better links be made to a wider range of housing options and homeownership initiatives for tenants?
What more can be done to maximise choice and mobility for tenants?

3. agents of social mobility
Social landlords as
agents of social mobility
Local authority
Mortgage lenders
Banks
Advises and facilitates
Independent Financial Advisor (IFA)
Debt Advisor
Social landlord
Tenant