1. Personalized learning assistants
Misty Mizzoni, Senior Manager, Digital Publishing
Why use PLAs?
Provide just in time answers to students
Reduce teacher time for simple tasks and inquiries

2. Where to implement and invest resources?
We predicted that the PLA would be more successful in a high volume, low academic rigor course. Meaning, the PLA can help with simple directions, it won’t teach students Physics.
Most popular products to make them better or struggling products to help students be more successful
We tested in one of each HOPE and Economics.
Results were significantly greater in HOPE.
However, most questions were about functionality within the system than academic.

3. What we learned?
Types of failed design

4. Crowdsourcing prototype

5. Key word search was more effective than question search
Process for keeping the tool current, overview of our current process of teacher monitoring and weekly question vetting
Resources Needed
SME to provide answers to new questions coming into the tool and validate key words
Developer to populate the database