1. Student Workers: Liability or Asset
Student Workers: Liability or Asset? How to most effectively train and leverage student employees

2. Story Time…

3. Clare Bunning Student Account Specialist Xavier University

4. Poll Time
How many of you have student workers?

5. Poll Time
2.How many of you have some formal training in place for your student employees?

6. Poll Time
3. How many of you have a student employee that has made a mistake?

7. Liability or Asset?

8. Position Description Job Description
Bursar’s Office Clerk Monday- Friday
Job Duties include: taking and processing payments, scanning and electronic filing of documents. Excellent customer service skills are a requirement. Students will be expected to manage front desk flow, and answer and direct phone traffic. Students will be asked to complete special projects by supervisor. Students should be proficient in Microsoft Word and Excel. Cashiering experience is a plus. Office hours are Monday through Friday 8:30-5:00.

9. What do student workers do?
Handle Walk-In Customers
Answer the phone and
Process payments
Process Departmental Deposits
Assist with Club Accounts
Stuff Bills
Scan and file documents
Special projects!

10. Training Plan

11. Access current capabilities Identify training gaps
Analysis
Observe
Talk to Students
Access current capabilities
Identify training gaps

12. Create Learning Objectives Create an outline/plan
Design
Create Learning Objectives
Create an outline/plan
Figure out what you want your program to look like

13. Create office expectations/ dress code/ memos
Development
Write, Write, Write!
Create written forms
Type Procedures
Create office expectations/ dress code/ memos

14. Introduce new material Schedule training sessions/refreshers
Implementation
Introduce new material
Schedule training sessions/refreshers
Discuss your expectations
Observe

15. Test/ practice new skills Performance Reviews Measure Results
Evaluation
Test/ practice new skills
Performance Reviews
Measure Results
Don’t forget 360° Feedback

16. Questions? Concerns? Comments?
Xavier University Office of the Bursar Clare M. Bunning

17. http://instructionaldesign.o rg/models/addie/
Citations
rg/models/addie/