1. Nutrition Planning Initiative
March 20, 2007
9:00-11:00 am
5/7/2019

2. Welcome & Introductions Overview Of Previous Meetings
Developing Action Recommendations
Prioritizing Recommendations
Next Steps / Sign-Up
Adjourn
5/7/2019

3. Planning Process Leadership Meeting Get Commitment
Establish Core Group
Feb. 15th
Set Success
Criteria
Congregate Meals
Transportation
In-Home
March 5th
Client Assessment / Feedback
Best Practices
Demonstration Project
Funding Advocacy
Action Planning 2007
March 20th
Form Action Teams
5/7/2019

4. Looked at Local and National Trends Get more data for San Diego
Meeting on February 15th
Looked at Local and National Trends
Get more data for San Diego
Important factors were quality of food, variety, and choice
Discussed The Impact On Your Organization
“Huge impact .... it cannot continue as is.”
“Nutrition programs are struggling to get people.”
“Seniors have choices now, but in 15 years they will need the services.”
“Without Nutrition Programs, isolation will increase.”
“Can we afford to be in this business using the same traditional approaches?”
“If the programs stay at “status quo”, they will decline and cease to exist.”
5/7/2019

5. Looked at Some Success Stories Mather’s – More Than A Cafe
Meeting on February 15th
Looked at Some Success Stories
Mather’s – More Than A Cafe
Centralina AAA (Lincoln County) Voucher Program
Using hot and frozen meals delivered a few times per week
Special occasion meals
Giving out take-home meals for congregate clients
Utilization of volunteers to deliver meals
Use of bus passes, taxi vouchers, volunteers for transportation
5/7/2019

6. Your Commitment To Help
Meeting on February 15th
Your Commitment To Help
Paul : Advocacy and Efficiency (local, state, and nationwide)
Jim: Efficiencies and Fundraising
Debby: Commit time and energy to the process.
Judy Stern: Innovation (creative partnering)
Tom: Outreach
Judy Shaplin: Advocacy, Efficiencies
Bob: Innovation
Mary: Innovation
Chuck: Innovation with rules and regulations
Wendy: Innovation and Efficiencies
Joaquin: Data, Evaluation, Assessments
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7. If you don’t know where you are going, any road will get you there.
Meeting on March 5th
If you don’t know where you are going,
any road will get you there.
A defined destination is critical
If nutrition program success is your destination
Then success must be defined
5/7/2019

8. Customer Satisfaction
Meeting on March 5th
Success Profile
Participation /
Customer Satisfaction
Efficiency
Innovation
Diverse Funding
Participation increases over
time.
Reflective of community,
and its population.
Inclusive of all ethnic groups.
Deliver services in competent
manner reflecting diverse
cultures.
Centers transcend cultural
barriers.
Provide total wrap-around
services for participants,
including social, legal, and
health services.
Mechanisms in place to track
new participants.
Goals are set to increase
participation.
Customer satisfaction survey
is used to measure results
and make improvements.
Cost per meal served is low.
Costs = Revenues
Nutritious meal =
USDA + Donation
Uses economies of scale.
Serve at capacity.
Monitors customer return
rate.
Staffing is adequate to
provide good service, and
can cover unforeseen
changes in workload.
Provides competitive wage.
Employs older workers.
Recognized by State as
a “Best Practice” program.
Centers provide variety and
choices in their meals.
Program allows participants
to make choices.
Takes San Diego –wide
perspective and provides
what is best for region.
Uses best practices from
other programs.
Meal preparation is done
for multiple sites.
Transportation is provided
to multiple sites.
Makes use of group
purchasing and marketing.
Utilizes technology to its
fullest.
Paperless.
Group marketing is used to
reach client base (e.g. movie
theater advertising).
Uses innovative marketing
(e.g. meal tickets in
Entertainment Books)
Funding increases over time.
Number of funding sources
increases over time.
Funding increases by 25%.
There are less restrictions
on donations as funding
sources.
Programs group together to
seek funding.
Programs partner with the
private sector to promote
nutrition.
Programs partner with private
corporations to conduct
marketing campaigns.
Congregate
Meals
5/7/2019

9. Customer Satisfaction
Meeting on March 5th
Success Profile
Participation /
Customer Satisfaction
Efficiency
Innovation
Diverse Funding
Participation increase over
time.
Customers can express
likes and dislikes.
Satisfaction surveys are
used to capture feedback.
Program adapts to
changes in customer needs.
Program attracts new
participants.
Program has high
retention rate of existing
There is low “plate waste”
(i.e. all the food is eaten).
Cost per meal served is low.
Program uses a large
percentage of volunteers.
Home delivered meal also
includes “socialization”
component.
Meals are delivered using
smaller routes, allowing
more time with clients.
Program uses fuel efficient
vehicles.
Meal preparation is done at
central kitchens or
decentralized restaurants.
Programs use alternative
delivery systems (e.g. client
picks up extra meal at
congregate meal site.)
Uses best practices from
other programs.
Collaborate with other
organizations that are not
traditionally senior service
providers (e.g. schools).
Use young people as source
of staffing (e.g. allow
students to do community
service work),
Deliver meals along with
other social contact service.
(e.g. students tutoring seniors).
Partnerships with veteran
organizations.
Funding increases over time.
Number of funding sources
increases over time.
Increased funding will
follow success of program.
There is shared funding
with other non-traditional
senior groups (e.g. library).
Seeks sponsorships from
private corporations (e.g.
magnetic signs on vehicles).
At-Home
Meals
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10. Take a few minutes to review the Success Profiles for Congregate Meal
and At-Home Meal programs.
What is the biggest differences or most significant changes that we must
overcome between current success and future success?
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11. Action Planning How do we get from where we are to where
Success Profile (New)
Action Planning
How do we get from
where we are to where
we want to be?
Gap
Existing Program Profiles (Old)
5/7/2019