1. Knowledge Management Most Cited Articles 10, 11 and 12
Presented by:
Lana Abu-Shaheen
Undergraduate Senior in MIS and OM
November 8, 2005

2. Contents
Organizational Memory: Review for Concepts and Recommendations for Management
E. Stein (1995)
Research interests focus on the role of knowledge and expertise in business organizations.
It is important for “lower down” people to get connected and interrelate the knowledge each one has.
An improved organizational memory can benefit organization in several ways

3. Contents
Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within the Firm
Gabriel Szulanski (1996)
Research interests focus on strategic management, with a specific focus on the management of knowledge assets and the making of strategy
Barriers are knowledge related not motivation related
Results contrast to conventional wisdom

4. Contents
The Firm as a Distributed Knowledge System: A constructionist Approach
Haridimos Tsoukas (1996)
Resources are created by human interface
Knowledge is dispersed through individual communication

5. Cross-cutting Themes Concepts Paper 1 (Szulanski, 1996) Paper 2
(Stein, 1995)
Paper 3 (Tsoukas, 1996)
Ways to deter transfer of knowledge
Internal stickiness
- Organization does not know how to learn
- lack of absorptive capacity
- lack of motivation
- arduous relationships
Non-functioning Organizational memory
1. Not fully utilizing resources
2. Uneven distribution of knowledge
3. Not enough interaction because of management
Resources
The people, their interaction and the communication channel
People, interaction, past knowledge repository
People and their departmental interactions

6. Cross-cutting Themes Throw backs to Nonaka’s philosophies
Knowledge creation occurs at any level in the organization
Tacit and explicit knowledge
Make knowledge available for testing and use in the whole organization
Throw backs to Garvin’s philosophies
Importance of having a learning organization
Communication across functional departmental boundaries important to stimulate diffusion of knowledge among all aspects of organization

7. Additional Information
DECOR System (2004)
Delivery of Context-sensitive Organizational Knowledge
Documented knowledge on different sources of media
Links and relationships not represented
Ontology based system that makes looking up information easy for user
Approach:
Identify knowledge-intensive processes
Process analysis
Construct domain ontology
Analyze task specific knowledge needs
Deal with weak workflow structures

8. Basic Structure: DECOR philosophy

9. References
The DECOR Toolbox for Workflow embedded Organizational Memory Access
Abecker A., Bernardi A., Ntioudis Spyridon, Mentzas G.,Heretrich R., Houy C., Muller S., Legal M.
Dr. Szulanski
3. Dr. Tsoukas
4. Dr. Stein