1. Service management system at cloud
ServiceNow Offerings
Service management system at cloud

2. ServiceNow Submit information Workflow Dashboard view ServiceNow
Notifications
Dashboard view
ServiceNow
ServiceNow

3. IT Service Desk Submit information Workflow Dashboard view ServiceNow
Notifications
Dashboard view
ServiceNow
IT Service Desk

4. HR Onboarding Submit information Workflow Dashboard view ServiceNow
Notifications
Dashboard view
ServiceNow
HR Onboarding

5. Customer Service Submit information Workflow Dashboard view ServiceNow
Notifications
Dashboard view
ServiceNow
Customer Service

6. Your business Submit information Workflow Dashboard view ServiceNow
Notifications
Dashboard view
ServiceNow
Your business

7. ServiceNow Practice Specialize in:
ITSM & ITOM implementations – MSP model
End to end integration – Process Automation
3rd party app integrations & Business app development
ChatBOTS, Reports, custom UI & Mobile apps - our advanced service offerings
Resources: Implementation & Developer certified
35 in US
25 in India
14 implementations and integrations
10 business apps
Services:
Retainer team with blended rates
T&M (or) Fixed bid Projects
Services through domain separation

8. WHO WOULD BENEFIT FROM OUR SERVICES? Initial Target Audience
Companies that already use ServiceNow
Companies thinking about adopting ServiceNow
Have IT Serivcedesk or 10+ IT staff
HR departments that don’t currently use any tool
Sub-1000 employee companies with less than 3-4 HR staff – similar to V-Soft
Companies using very old systems and want to scale
Most traditional service based SMBs in business for more than five years & don’t have an IT team
Companies that want to automate their work flows
Any SMB, Field services company that have manual steps in their processes
Companies that want quick, secure, hassle free and cost effective solution for
Backend and web services
Web dashboards
Easy to configure workflows and notifications
Please animate

9. GENERAL PAIN POINTS / Discovery questions
ITSM:
Are you using ServiceNow to its full potential
Do you have an well defined ticketing system and is it catering to all your needs
Do you use several tools for incident, problem, change, request, knowledge management processes
Are you able to see detailed reports on all KPIs and measure ROI?
Do you have support for your ongoing ServiceNow needs?
Do you need help with ServiceNow licensing?
HR:
How long does your onboarding take
Do you want more automation and integration with other tools you use
Do you want to mobile apps for your HR operations
Business process management:
Do you have workflows that involve time consuming manual steps?
How many systems are you using to manage your processes?
IS your current architecture stable and scalable for your growth? Do you want to upgrade to managed cloud based secure system?
Do you want to have one central system of record for all your data? Do you want to integrate all your systems to achieve this?

10. Citrix case study - ServiceNow as a ITSM
Problem:
Multiple Systems with multiple processes and customer interfaces
Separate systems and processes for “change, incident and problem”
No clear visualization of KPIs
Multiple, overlapped and disconnected processes
Information was not accessible across support areas
No holistic view of how ITS’ operations were performing
Multiple webpages for the customer to request service and support
Solution:
Identify and prioritize requirements, being sure to address the Citrix challenges
Live in Just four Months
End to end integration and SLAs
Developed a branded end-user portal, enabled self-service functions to allow their internal clients to find better answers without having to call the help desk.
Custom reports to view consolidate data and make quick decisions
Results:
70% improvement - Average time to measure KPIs
60% improvement - Average time to raise an incident
More than 50% of the controls associated with IT Critical Processes automated
One Configuration Management database that is visible to all processes
Reducing the risks associated with unauthorized and failed change through automated
integration between Change and Incident
Introduction of Standard Change, giving the option for pre-approved,
80% of users say that ServiceNow is easy to use

11. Integrations

12. Talking points / Summary
Increase customer satisfaction
Eliminate issues before they occur
Reduce time to resolution
Transparency
Simplify interaction
Increase Staff Satisfaction
Standardize and unify processes
Reduce the number of tracking systems
Help prioritize work
Objectives
Standardize processes and definitions
Customer focused metrics
Service Portal and Dashboards
MSP
Custom reports

13. ServiceNow as HR
Change pic to what surya sent

14. That’s a 40 hour work week for one HR employee.
ServiceNow as a HR
Inefficient process leads to poor customer satisfaction
Most companies centrally-store spreadsheets, sharepoint or other doc management for business processes.
Spreadsheets prove cumbersome for group involvement.
Once loaded with information, it becomes difficult to locate exactly what a person needs to know or see.
Version control quickly becomes an issue, and
Without automated workflow, it is difficult to ensure that information / requests get to the right people at the right time.
Client onboards 4 employees/week. It takes HR 10 hours to prepare the onboarding package, communicate the process, review documents for errors and process the forms to the right provider and payroll for each new employee.
That’s a 40 hour work week for one HR employee.

15. EXPLAIN OUR SOLUTION Our Solution: 5-Step Onboarding
Preliminary information
Assign documents
Complete onboarding information
Sign auto-populated documents
One click authorize automated tasks

16. STEP 1: HR ENTERS EMPLOYEE’S BASIC INFO
HR enters a simple form with the preliminary information for the employee

17. STEP 2: HR ASSIGNS DOCUMENTS
Based on department, location, office, etc., criteria documents will be assigned to the employee.
HR can select any extra documents from list if needed.

18. STEP 3: EMPLOYEE FILLS ONBOARDING FORM
Employee then receives the credentials to get to the onboarding form on HR portal.
Information filled on this form will be auto- populated on all assigned documents for onboarding.

19. STEP 4: EMPLOYEE SIGNS AUTO-POPULATED DOCUMENTS
The employee simply signs the documents according to the due dates for each of them.
All the completed documents are then saved under his or her profile for their records.

20. STEP 5: HR ONBOARDS WITH 1-CLICK
The benefits and payroll are also automatically done from portal reducing HR manager’s work load.
HR approves with 1-click

21. Results Reduction in HR cases by 50% with knowledge base
Increased efficiency in servicing HR cases by 30%
Confidential Documents stored electronically
Increased customer satisfaction
Operations and workflows could be tracked
Self Service for users

22. Results
Change pic to what surya sent

23. ServiceNow as Business Process Management
Submit information
Workflow
Notifications
Dashboard view
ServiceNow
ServiceNow as Business Process Management
Life Safety Services
Change pic to what surya sent

24. Problem: ServiceNow as Business Process Automation
Previous process was all manual and took months
70 technicians inspect 2,000 facilities with up to 2,500 assets annually
Scaling to 150 technicians and 10,000 facilities with current process means
Impossible to manage (entering 20M asset data one by one adding 40M pictures manually)

25. Solution: ServiceNow as Business Process Automation
Live in Just three Months
Enabled self-service functions with a branded end-user portal
Custom reports to view consolidate data and make quick decisions
Full automation with (ServiceNow + Mobile)
Easy asset tracking using RFID integration
Looking forward to Facility management

26. Results: ServiceNow as Business Process Automation
Reduced full process from three weeks to two days
Reducing the risks associated with unauthorized and failed change through automation
80% of users say that ServiceNow is easy to use

27. EXPLAIN OUR SOLUTION
Good look and feel
Quick deliver and cost effective
Integration with third party systems

28. Field Services – LSS custom app

29. Field Services – LSS Mobile app (offline capable)