1. Employee Recruitment and Selection
Chapter 4
Employee Recruitment and Selection

2. Employee Recruitment and Selection
Two important tasks in hospitality industry:
Securing and keeping an adequate customer base
Securing and keeping an adequate number of qualified employees to serve the customer base

3. Employee Recruitment and Selection
Factors Affecting Recruiting Efforts:
Legal Constraints
Economic Constraints
Industry Constraints

4. Employee Recruitment and Selection
Factors Affecting Recruiting Efforts:
Organizational Constraints
Position Constraints

5. Employee Recruitment and Selection
Factors Affecting Recruiting Efforts:
Unemployment rate: A government statistic that measures the percentage of workers who are not employed, but who are seeking work.
The unemployment rate is defined as the number of persons in a community or other designated area expressed as a percentage of the defined area’s entire labor force.

6. The Search for Qualified Employees
Entry-level: The position in which an individual starts their career with a hospitality organization.

7. The Search for Qualified Employees
Internal search: A promotion-from-within approach utilized when seeking qualified job applicants.
Promote-from-within: An organizational philosophy that, whenever practical, an organization will fill its higher level job vacancies with its current lower-level employees.

8. The Search for Qualified Employees
Advantages of Internal Recruitment:
Builds employee morale
Can be initiated very quickly
Improves the probability of making a good selection
Less costly than initiating external or outsourced searches

9. The Search for Qualified Employees
Advantages of Internal Recruitment:
Results in reduced training time and less training costs
Encourages talented individuals to stay with the organization
Looked upon favorably by the EEOC

10. The Search for Qualified Employees
Disadvantages of Internal Recruitment:
Inbreeding and lack of new ideas
Resentment among employees
Increased recruitment and training efforts will result when a position is filled internally because the position vacated by the promoted employee must also be filled with a new staff member

11. The Search for Qualified Employees
Employee referral: A recommendation about a potential applicant that is provided by a current employee.
Nepotism: Favoritism in employment based upon kinship.

12. The Search for Qualified Employees
External search: An approach to seeking job applicants which focuses primarily on those candidates who are not currently employed by the organization.

13. The Search for Qualified Employees
Strategies for external recruiting:
Advertisements
Blind Ad: A job advertisement that does not identify the advertising organization. Also known as a blind-box ad.
Internet Advertisements

14. The Search for Qualified Employees
Strategies for external recruiting:
Public employment assistance agencies
Unemployment benefits: Monetary and non-monetary resources given to those who are jobless but who are actively seeking work.

15. The Search for Qualified Employees
Strategies for external recruiting:
Private employment assistance agencies
Educational Institutions
Unsolicited applications

16. The Search for Qualified Employees
Outsourced Search: A search for job candidates that is performed by a professional company specializing in employee searches.
Executive Search: A private employment agency that specializes in identifying candidates for management positions.

17. Factors Affecting Selection Efforts
Major selection activities:
Application
At will (employment): an employment relationship in which either party can, at any time, terminate the relationship with no liability.

18. Factors Affecting Selection Efforts
Major selection activities:
Testing
Skills tests
Psychological tests
Drug screening tests

19. Factors Affecting Selection Efforts
Major selection activities:
Background checks
Criminal History
Credit Reports
Driving Records
Academic Credentials and Licenses

20. Factors Affecting Selection Efforts
Major selection activities:
References
Defamation: False statements that cause someone to be held in contempt, lowered in the estimation of the community, or to lose employment status or earnings, or otherwise suffer a damaged reputation.

21. Factors Affecting Selection Efforts
Negligent hiring: Failure on the part of an employer to exercise reasonable care in the selection of employees.
Negligent retention: Retaining an employee after the employer became aware of an employee's unsuitability for a job, thereby failing to act on that knowledge.

22. Factors Affecting Selection Efforts
Job Offers
Employment Agreement: The terms of the employment relationship between an employer and employee that specify the rights and obligations of each party to the agreement.
Offer letter: A proposal by an employer to a prospective employee that specifies the terms of employment. A legally valid acceptance of the offer will create a binding employment contract.