1. Strategic Plan FY 2019 – FY 2023 Good Afternoon.
Matthew Avancena, Senior Manager of Planning and Coordination. I am here to present Access Services Draft 5 Year Strategic Plan

2. Vision of the Strategic Plan
5 Year Horizon
Projects from FY 2019 to FY 2023
Transparency and Focus

3. Challenges Aging County Population and Increasing Ridership
Increasing Service Costs
Hiring and Retaining Skilled Drivers

4. Strategic Plan Development Process
Comprehensive Operational Review
Department Level Projects
5-year Strategic Plan
Annual Budget Project Narratives

5. Strategic Plan Focus Areas
Customer Service
Safety
Cost Control & Additional Funding Sources
Coordination and Partnership

6. Customer Service On-line Trip-Booking and Application
Improve Communication & Education
Proposed Branding and Signage

7. Safety Increase Field Supervision Increase Vehicle Audits
Cyber Security safeguards
Redundant IT systems

8. Cost Control and Funding
Facility Ownership
Research Centralized Reservations
Measure M and potential Grants

9. Coordination and Partnerships
Member agency collaboration
Expand relationship with Social Service Agencies
Explore TNC partnerships

10. Next Steps Released for comments to Stakeholders –December
Receive comments from Board, CAC and TPAC December
Final Plan Approval with Timelines – January/February