1. Warfarin Patient Stories
Date: Tuesday, 29th September 2009
Warfarin Patient Stories
Rhys Howell (Neath Port Talbot LHB)
Warfarin Patient Stories – Neath Port Talbot LHB

2. Warfarin patient stories
Aim:
To get the patient’s perspective of the anticoagulation services available in NPT
Advice sought from the LHB Patient & Public Involvement Group and an advert was placed in the local newspaper
Warfarin Patient Stories – Neath Port Talbot LHB

3. Collecting our story
LHB Head of quality & patient safety and LHB pharmacist collected the patient stories
GP practice identified 2 patient volunteers (1 patient from each anticoagulation monitoring service)
Both patients interviewed at the same time
Session recorded for analysis
Warfarin Patient Stories – Neath Port Talbot LHB

4. The outcome Conclusions:
One service model does not fit all
Patients may need more education about the anticoagulation services available to them
Briefing paper taken to LHB clinical governance meeting
Warfarin Patient Stories – Neath Port Talbot LHB

5. Tips and key messages for others
Consider whether to interview patients separately or together
Recording the interview is helpful
Patient stories reveal an important perspective
Warfarin Patient Stories – Neath Port Talbot LHB