1. You are the manager of the nursing unit
Scenario: Identifying Biases 1 2 3 a a a b b b c c c d d d
This activity must be viewed as a slideshow. Press F5 then space bar.
You are the manager of the nursing unit
at a large hospital. A situation has occurred in which Nurse Lisa’s communications were seen
as biased by others.
You must now decide how to address these issues. Continue

2. Which would you like to handle first?1 2 3 a a a b b b
Click on an issue c c c d d d
Radiology Department
Break Room
Gossip
Patient’s
Wife
Start Over
I’m Done!

3. What will you do? RADIOLOGY DEPARTMENT 1 2 3 a a a b b b c c c d d d
The director of the department calls and tells you that when Nurse Lisa called to request films, she stated that she was bringing up a “drunk guy” who “was probably fine” and that his mistress and wife would accompany them. a a a b b b c c c d d d
What will you do?
Click a choice below to decide.
Do nothing.
This was the first time.
Apologize and explain that Nurse Lisa was having a rough day.
Talk to Nurse Lisa about the way in which she conveyed the information.
Write
Nurse Lisa up.

4. Poor choice. Try Again Back to Menu 1 2 3 a a a b b b c c c d d d
Doing nothing indicates that you don’t think there’s a problem. The patient may have been intoxicated, but the way Nurse Lisa conveyed the information wasn’t appropriate. It wasn’t necessary for her to mention the mistress and wife. Also, she seemed to be suggesting that the patient didn’t need xrays.
As her supervisor, you must take action so the nurse doesn’t make these errors in the future. b c c c d d d
Try Again
Back to Menu

5. Poor choice. Try Again Back to Menu 1 2 3 a a a b b b c c c d d d
Apologizing to the radiology supervisor for Nurse Lisa’s behavior is a good start, but excusing her by saying she had a bad day won’t help prevent future biased communication.
As the supervisor, you should respond to the radiology department’s concerns by thanking the supervisor for contacting you and letting him know that you will take care of Nurse Lisa. c c c d d d
Try Again
Back to Menu

6. Best choice! Back to Menu 1 2 3 a a a b b b c c c d d d
Talking to the Nurse Lisa is the best option. You want to help her recognize the biases in her message, and explain the type of information she should convey to other departments when dealing with them. The information should be objective, and relate only to the patient’s medical condition and care. d d d
Back to Menu
◄To continue, go back to the menu.

7. Not the Best Choice. Try Again Back to Menu 1 2 3 a a a b b b c c c d
Writing Nurse Lisa up isn’t the best option. If she has had many issues with discipline, insubordination, or other work-related problems, it may be appropriate to write her up, but in general, this situation isn’t serious enough to warrant
this reaction.
Instead of helping Nurse Lisa learn from her mistakes, this may only make her angry at you and the radiology supervisor, and possibly even more likely to repeat this behavior in the future. c c c d d d
Try Again
Back to Menu

8. What will you do? BREAK ROOM GOSSIP 1 2 3 a a a b b b c c c d d d
You overhear Nurse Lisa’s coworkers in the break room discussing the patient. One person says “She told me the wife and mistress were having a catfight over the guy while he was lying on the stretcher!” Another says, “Well, she said the guy wasn’t really even injured but the little girl in the car he hit was really hurt. Serves him right!” a a a b b b c c c d d d
What will you do?
Click a choice below to decide.
Hold a meeting with your department to discuss privacy, confidentiality, and bias.
Say nothing to the co-workers, but reprimand Nurse Lisa.
Reprimand the co-workers, and say nothing to Nurse Lisa.
Walk into the break room and the nurses should stop gossiping.

9. Holding a meeting with your department is the best option.
Best choice! 1 2 3 a a a b b b
Holding a meeting with your department is the best option.
Doing so makes it clear that privacy, confidentiality, and bias are important issues that are taken seriously by their supervisor. Long-time employees and new employees alike can benefit from this information.
Before you hold your meeting, make sure to identify your own biases and make a conscious effort not to bring them
to the meeting. c c c d d d
Back to Menu
◄To continue, go back to the menu.

10. Poor choice. Try Again Back to Menu 1 2 3 a a a b b b c c c d d d
While reprimanding Nurse Lisa is appropriate, saying nothing to her co-workers does not address what seems to be a major issue in the department. Patient confidentiality is mandated at the local, state, and federal level. Any violations can jeopardize the entire hospital.
As the supervisor, you must take action so that all the nurses understand the importance of patient confidentiality. c c c d d d
Try Again
Back to Menu

11. Poor choice. Try Again Back to Menu 1 2 3 a a a b b b c c c d d d
While reprimanding reprimanding her co-workers appropriate, saying nothing to Nurse Lisa does not address her behavior. Patient confidentiality is mandated at the local, state, and federal level. Any violations can jeopardize the entire hospital.
As the supervisor, you must take action so that all the nurses understand the importance of patient confidentiality. c c c d d d
Try Again
Back to Menu

12. Not the Best Choice. Try Again Back to Menu 1 2 3 a a a b b b c c c d
Walking into the break room to stop the gossipping isn’t the best option. It does not address the root of the issue—there are several nurses in the department that do not understand the importance of patient confidentiality.
Instead of correcting their behavior, you are merely sending a message to them that they shouldn’t gossip
when you’re around. c c c d d d
Try Again
Back to Menu

13. What will you do? PATIENT’S WIFE 1 2 3 a a a b b b c c c d d d
The patient’s wife approaches you and says “I was told you’re Nurse Lisa’s supervisor. I tried to talk to her earlier about my husband, and she just cut me off, told me the doctor would speak to me. I expressed concern about my husband, and she said his injuries weren’t that bad, that he probably deserved more.” After speaking to the wife, you notice that the patient’s chart is incomplete. The CNA tells you that Lisa only checked on the patient once or twice, not as often as she should have. 1 2 3 a a a b b b c c c d d d
What will you do?
Click a choice below to decide.
Talk to Nurse Lisa about patient confidentiality.
Talk to Nurse Lisa about checking in on her patients more often.
Write Nurse Lisa up for neglecting to properly fill out the patient’s chart.
Talk to Nurse Lisa about the way she treated both the patient and his wife.

14. As her supervisor, you must address the root of the problem.1 2 3
Poor Choice. a a a b b b
Talking to Nurse Lisa about patient confidentiality isn’t the best option. In this instance, she did not display any violations of patient confidentiality.
As her supervisor, you must address the root of the problem. c c c d d d
Try Again
Back to Menu

15. Poor Choice. Try Again Back to Menu 1 2 3 a a a b b b c c c d d d
While talking to Nurse Lisa about checking in on her patients addresses poor work habits, it isn’t the best option.
This choice does not address nor does it correct her behavior towards the patient and his wife. She is likely to repeat this behavior in the future. c c c d d d
Try Again
Back to Menu

16. Not the Best Choice. Try Again Back to Menu 1 2 3 a a a b b b c c c d
While writing Nurse Lisa up for neglecting to properly fill out the patient chart addresses poor work habits, it isn’t the
best option.
It assigns consequences to her behavior, but it doesn’t address the root cause, which is her bias towards this patient and his situation. c c c d d d
Try Again
Back to Menu

17. Best choice! Back to Menu 1 2 3 a a a b b b c c c d d d
Talking to Nurse Lisa about the way she treated the patient and his wife is the best option.
A conversation will give Lisa the opportunity to acknowledge her biases regarding this patient, and give you a way to discuss avoiding biased behavior in future situations. c c c d d d
Back to Menu
◄To continue, go back to the menu.

18. Be conscious of your own biases as you encounter similar situations.1 2 3 a a a b b b c c c
The End d d d
Biases can be conveyed in the form of verbal, non-verbal, and written communication. Everyone has different values and beliefs, but your biases must not be brought into the workplace.
Be conscious of your own biases as you encounter similar situations.
Start Over