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Working with Difficult People and Building a Talented Team!
Produced and Presented by: Donna Rynda Owner ~ Trainer ~ Speaker Make It Matter!
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Everybody is somebody’s difficult person!
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Which Behaviors Do You Possess?
More animated _____ OR More passive _____ More take-charge _____ OR More go-along _____ More assertive _____ OR More hesitant _____ More challenging _____ OR More accepting _____ More active _____ OR More thoughtful _____ More confronting _____ OR More supporting _____ More talkative _____ OR More quiet _____ More bold _____ OR More retiring _____ More intense _____ OR More relaxed _____ More forceful _____ OR More subtle _____ ************************************************************************ More flamboyant _____ OR More proper _____ More spontaneous _____ OR More disciplined _____ More responsive _____ OR More self-controlled _____ More impulsive _____ OR More methodical _____ More close _____ OR More distant _____ More feeling _____ OR More thinking _____ More people-oriented _____ OR More task-oriented _____ More outgoing _____ OR More reserved _____ More dramatic _____ OR More matter-of-fact _____ More warm _____ OR More cool _____
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Which is Your Quadrant? Analyzer Ruler Relater Entertainer TASK
PASSIVE AGGRESSIVE Relater Entertainer PEOPLE
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The Details of All Difficult People
RULER RELATER ANALYZER ENTERTAINER Focus Task People Positive Intent Get it done Get along Get it right Get appreciation Behavior Authoritative Dictatorial Agreeable Personable Helpful Detail-oriented Systematic Creative Energetic Charismatic Needs Control Approval Perfection Attention Commctn. Styles Direct and to the point Indirect and considerate Indirect and detail-oriented Direct and elaborate Strengths Decisive Confident Focused Likeable Team player Patient Accurate Organized Fact-finder Optimistic Persuasive Good verbal skills Weaknesses Intimidates & alienates others Indecisive Wastes time Stubborn Aloof Egotistical Lacks follow-through Under Pressure Bullies Is arrogant Submits Accommodates Withdraws Becomes silent and/or negative Exaggerates Blows up How to Handle Be concise & succinct ; Support their goals Be sincere & listen; Slow down; Set goals with/for them Use facts and logic; Practice a step-by-step structure when discussing ideas Be appreciative and enthusiastic; Use visual demonstrations
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How to Connect with the Difficult People in My Life!
TASK Analyzer Ruler PASSIVE AGGRESSIVE Relater Entertainer PEOPLE
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The Details of All Difficult People
RULER RELATER ANALYZER ENTERTAINER Focus Task People Positive Intent Get it done Get along Get it right Get appreciation Behavior Authoritative Dictatorial Agreeable Personable Helpful Detail-oriented Systematic Creative Energetic Charismatic Needs Control Approval Perfection Attention Commctn. Styles Direct and to the point Indirect and considerate Indirect and detail-oriented Direct and elaborate Strengths Decisive Confident Focused Likeable Team player Patient Accurate Organized Fact-finder Optimistic Persuasive Good verbal skills Weaknesses Intimidates & alienates others Indecisive Wastes time Stubborn Aloof Egotistical Lacks follow-through Under Pressure Bullies Is arrogant Submits Accommodates Withdraws Becomes silent and/or negative Exaggerates Blows up How to Handle Be concise & succinct ; Support their goals Be sincere & listen; Slow down; Set goals with/for them Use facts and logic; Practice a step-by-step structure when discussing ideas Be appreciative and enthusiastic; Use visual demonstrations
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EVERYBODY is difficult
NOBODY is difficult all the time – and EVERYBODY is difficult some of the time!
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Working with Difficult People and Building a Talented Team!
Produced and Presented by: Donna Rynda Owner ~ Trainer ~ Speaker Make It Matter!
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