1. DIMETRA™ EXPRESS SYSTEM SERVICES
EMEA REGION
XX/XX/XXXX
NAME
TITLE

2. ENSURE CONTINUITY • ENHANCE PRODUCTIVITY • REDUCE RISK
DIMETRA Express System Services
Minimise service disruptions and unplanned downtime
Ensure system components are up to date and compatible
Keep network devices and applications running smoothly
Help address skill gaps and staff shortages
Proactively troubleshoots and resolves network issues

3. - ESSENTIAL SERVICES INCLUDED -
DRIVE YOUR PERFORMANCE WITH THE RIGHT LEVEL OF SERVICE
ESSENTIAL
PLUS
24x7x365 Remote Technical Support Troubleshoot and resolve critical faults around the clock
- ESSENTIAL SERVICES INCLUDED -
ADVANCED
Planned Network Updates Extend the lifecycle of your network with planned software and hardware updates, required to keep your network fully operational and improve your total cost of ownership
- ESSENTIAL PLUS SERVICES INCLUDED-
ESSENTIAL
Software Updates
Extend the life of your system with access to the latest system software releases for added features and capabilities
8x5 Remote Technical Support Troubleshoot and resolve network issues
Non-Technical Support For non technical inquiries and issues
ESSENTIAL SERVICES -- provide you with access to Technical Support teams and resources for troubleshooting and maintenance.
Essential includes:
Software updates
8x5 remote technical support
Non technical support
Optional Network Hardware Repair with 1-way shipping or with Advanced Replacement
Essential Plus (includes Essential services)
24x7 remote technical support severity 1

4. GET EXPERT TECHNICAL SUPPORT WHEN YOU NEED IT
Remote Technical Support
Easy Access When You Have Network Issues
Remote Diagnosis
Expert System Technologists
Fully-equipped Test Labs
Case And Escalation Management
Our remote technical support services are comprised of dedicated system engineers, ready to work with your local partner to ensure quick resolution to any network issues.
Our system engineers are available 8 hours by 5 or 24 hours by 7 days to help troubleshoot and resolve network issues depending on the service package selected.
8x5 General Support
24x7x365 Critical Faults Support

5. ENHANCE SYSTEM OPERATIONS THROUGH REGULAR SOFTWARE RELEASE
Regular software updates to protect your network and extend the lifespan of your system.
Attain the most value from your system investment by ensuring the system is always running on supported software to minimise disruptions and lifecycle risks.
Maintaining a current state-of-the-art system with access to the latest features and enhancements.
Regular software updates protect your network and enhance operations to extend the lifespan of your DIMETRA Express system. Invest in planned software updates to minimise unforeseen costs and service disruptions. Software updates apply to all Motorola Solutions components within your network. All software releases are pre-tested and certified to ensure full functionality and compatibility with your network to mitigate any impact to performance. Once validated, your partner can download and install when you are ready.

6. STAY UP-TO-DATE WITH THE LATEST FEATURES AND FUNCTIONALITIES
Efficiently Update Your Technology with Planned Network Updates
Maximise your technology investment and extend the lifespan of your DIMETRA Express system with
software
server replacement
A cost-effective way of maintaining your system, with built in technology refreshes cycles it prepares your system for the future.
Network updates keep your system up-to-date to maximise the return on your technology investment. Get the necessary updates to maintain your network at the highest level of support. Attain the most value from system investment with the latest feature enhancements.

7. OPTIONAL NETWORK HARDWARE REPAIR
WITH SHIPPING INCLUDED
Quicker Turnaround Time
Repairs processed quickly to keep operations running smoothly
Reliable Repair
Sophisticated test equipment and processes for accurate repair
Predictable Repair Costs
Eliminate unexpected repairs with predictable costs
Our network hardware repair covers all Motorola Solutions manufactured equipment.
Certified technicians troubleshoot, analyse, test and repair your equipment at our centralised facility. You will experience expert, high-quality and reliable support for rapid turnaround. Timely and accurate diagnosis and repair assures that all equipment you send to us is returned to factory specifications.

8. DIMETRA EXPRESS SYSTEM SERVICES PACKAGES AT-A-GLANCE
ESSENTIAL
ESSENTIAL PLUS
ADVANCED
Network Updates
24x7x365 Remote Technical Support – Critical Faults
18x5 Remote Technical Support
1Non-Technical Support
Software Updates
Optional Network Hardware Repair
Closing wrap up.
Essential Services provide support when you need it
The 3 or 6 years Essential and Essential Plus services and the 6 years Advanced services support DIMETRA Express system, through our local partners. Network Hardware Repair with Shipping or with Advanced Replacement is optional and available across all packages.
19am – 5pm Monday to Friday CET Time excluding Poland public holidays.