1. Application Outsourcing
Araceli Falcon
IS 553
June 8, 2004
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If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics.
Thanks,
Jeanine

2. “Outsourcing takes place when an organization transfers the ownership of a business process to a supplier. The key to this definition is the aspect of transfer of control. In outsourcing, the buyer does not instruct the supplier how to perform its task but, instead, focuses on communicating what results it wants to buy; it leaves the process of accomplishing those results to the supplier .” Peter Bendor-Samuel
The first three pages of the slide show have been given to you.
Slide One: Don’t change anything!
Slide Two: Add Team Introduction info
Slide Three: Add Overview info
The header (CMS Logo and Workshop Title)
and footer (dates and BWW) are on the Master Slide.
They will appear on all subsequent slides.
To add slides:
1. Choose Insert / New Slide
2. Choose a Slide Layout by clicking on it.
Click in the title box and add title.
Click in the bullet text boxes and add major points.
All of the title, bullets, and text sizes are preformatted.
Just click and go.
TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size.
If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics.
Thanks,
Jeanine

3. Historical Background
In 1970s Indian Government passed a policy requiring a majority of ownership of all foreign ventures.
Companies like IBM pulled out leaving the country with a small tech infrastructure but no one to maintain it. As a result Indian IT workers filled the demand which triggered the education system to produce more skilled people in India
1980s U.S. protectionism tactics help boost outsourcing
1990s Dot Com crash and Y2K left companies looking at their bottom line.
The first three pages of the slide show have been given to you.
Slide One: Don’t change anything!
Slide Two: Add Team Introduction info
Slide Three: Add Overview info
The header (CMS Logo and Workshop Title)
and footer (dates and BWW) are on the Master Slide.
They will appear on all subsequent slides.
To add slides:
1. Choose Insert / New Slide
2. Choose a Slide Layout by clicking on it.
Click in the title box and add title.
Click in the bullet text boxes and add major points.
All of the title, bullets, and text sizes are preformatted.
Just click and go.
TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size.
If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics.
Thanks,
Jeanine

4. Numbers -2001 Outsourcing Center
The first three pages of the slide show have been given to you.
Slide One: Don’t change anything!
Slide Two: Add Team Introduction info
Slide Three: Add Overview info
The header (CMS Logo and Workshop Title)
and footer (dates and BWW) are on the Master Slide.
They will appear on all subsequent slides.
To add slides:
1. Choose Insert / New Slide
2. Choose a Slide Layout by clicking on it.
Click in the title box and add title.
Click in the bullet text boxes and add major points.
All of the title, bullets, and text sizes are preformatted.
Just click and go.
TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size.
If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics.
Thanks,
Jeanine
-2001 Outsourcing Center

5. Components Capability Maturing Model Level of Vendor
Offshore vendors must be at a level 3 or above.
Deal with differences in CMM levels
Scope & schedule for project is defined
Evaluation of Vendors
Pricing Models
Fixed fee
Fixed Bid
Time and Material
Hybrid
The first three pages of the slide show have been given to you.
Slide One: Don’t change anything!
Slide Two: Add Team Introduction info
Slide Three: Add Overview info
The header (CMS Logo and Workshop Title)
and footer (dates and BWW) are on the Master Slide.
They will appear on all subsequent slides.
To add slides:
1. Choose Insert / New Slide
2. Choose a Slide Layout by clicking on it.
Click in the title box and add title.
Click in the bullet text boxes and add major points.
All of the title, bullets, and text sizes are preformatted.
Just click and go.
TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size.
If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics.
Thanks,
Jeanine

6. Benefits More profitable use of in-house IT talent Reduced IT overhead
Improve IT performance & reliability
Reduced capital expense
Technology edge over competitors
Access to different skills and technology as needed
Accelerated development and time-to-market cycles
Improve customer satisfaction
The first three pages of the slide show have been given to you.
Slide One: Don’t change anything!
Slide Two: Add Team Introduction info
Slide Three: Add Overview info
The header (CMS Logo and Workshop Title)
and footer (dates and BWW) are on the Master Slide.
They will appear on all subsequent slides.
To add slides:
1. Choose Insert / New Slide
2. Choose a Slide Layout by clicking on it.
Click in the title box and add title.
Click in the bullet text boxes and add major points.
All of the title, bullets, and text sizes are preformatted.
Just click and go.
TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size.
If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics.
Thanks,
Jeanine

7. When to Use/ When to Avoid
Legacy systems support
Upgrade projects
New development projects
Not
Core business applications
The first three pages of the slide show have been given to you.
Slide One: Don’t change anything!
Slide Two: Add Team Introduction info
Slide Three: Add Overview info
The header (CMS Logo and Workshop Title)
and footer (dates and BWW) are on the Master Slide.
They will appear on all subsequent slides.
To add slides:
1. Choose Insert / New Slide
2. Choose a Slide Layout by clicking on it.
Click in the title box and add title.
Click in the bullet text boxes and add major points.
All of the title, bullets, and text sizes are preformatted.
Just click and go.
TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size.
If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics.
Thanks,
Jeanine

8. The first three pages of the slide show have been given to you.
Slide One: Don’t change anything!
Slide Two: Add Team Introduction info
Slide Three: Add Overview info
The header (CMS Logo and Workshop Title)
and footer (dates and BWW) are on the Master Slide.
They will appear on all subsequent slides.
To add slides:
1. Choose Insert / New Slide
2. Choose a Slide Layout by clicking on it.
Click in the title box and add title.
Click in the bullet text boxes and add major points.
All of the title, bullets, and text sizes are preformatted.
Just click and go.
TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size.
If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics.
Thanks,
Jeanine

9. Risk Factors Intellectual property rights
Cost and Time over-runs for the project:
Due to selection of wrong offshore outsourcing vendor that lacks expertise for executing that particular offshore project
Cultural mismatch with outsourcing partner and
Political or other instability in outsourced country.
Data privacy
Intellectual property rights
Legal Standing and Access to Arbitration
Loss of business knowledge
Turnover of Key Project Personnel
The first three pages of the slide show have been given to you.
Slide One: Don’t change anything!
Slide Two: Add Team Introduction info
Slide Three: Add Overview info
The header (CMS Logo and Workshop Title)
and footer (dates and BWW) are on the Master Slide.
They will appear on all subsequent slides.
To add slides:
1. Choose Insert / New Slide
2. Choose a Slide Layout by clicking on it.
Click in the title box and add title.
Click in the bullet text boxes and add major points.
All of the title, bullets, and text sizes are preformatted.
Just click and go.
TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size.
If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics.
Thanks,
Jeanine

10. Metrics Understand project goals & objectives
Ongoing management of relationships
Establish targets and monitor progress
Software assets management
Integrated Risk management team
The first three pages of the slide show have been given to you.
Slide One: Don’t change anything!
Slide Two: Add Team Introduction info
Slide Three: Add Overview info
The header (CMS Logo and Workshop Title)
and footer (dates and BWW) are on the Master Slide.
They will appear on all subsequent slides.
To add slides:
1. Choose Insert / New Slide
2. Choose a Slide Layout by clicking on it.
Click in the title box and add title.
Click in the bullet text boxes and add major points.
All of the title, bullets, and text sizes are preformatted.
Just click and go.
TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size.
If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics.
Thanks,
Jeanine

11. Top 3 Vendors Top Expert Wipro Technologies Infosys Technologies
Patni Computer Systems Ltd
Top Expert
The first three pages of the slide show have been given to you.
Slide One: Don’t change anything!
Slide Two: Add Team Introduction info
Slide Three: Add Overview info
The header (CMS Logo and Workshop Title)
and footer (dates and BWW) are on the Master Slide.
They will appear on all subsequent slides.
To add slides:
1. Choose Insert / New Slide
2. Choose a Slide Layout by clicking on it.
Click in the title box and add title.
Click in the bullet text boxes and add major points.
All of the title, bullets, and text sizes are preformatted.
Just click and go.
TO SEE THIS FIRST SLIDE without the notes,– just drag this box back down to a small size.
If anyone is unfamiliar with Powerpoint, I will be more than happy to sit and explain the basics.
Thanks,
Jeanine
Peter Bendor-Samuel –
founder of Outsourcing Center & Everest Group consulting group

12. Q&A