1. Mediating Using the 5 T.K. Conflict Modes
Thomas/Kilmann
Model
Dan Hand
Presentation
Dec 4, 2018

2. Identify the Five TK Conflict Modes
In Session Objectives – Participants will:
Identify the Five TK Conflict Modes
Better understand the Five TK Conflict Modes and how they can be utilized
Consider using one or more of the Five TK Conflict Modes as a tool in the mediation process

3. Have you considered the Conflict Modes as a tool?
Role of a mediator is to be a neutral working with parties to identify and address their issues/differences.
During a mediation, it may be helpful “in the moment” to make use of one or more of the 5 conflict modes as a tool to help manage conflict.
Have you considered the Conflict Modes as a tool?

4. “I’ll think about it tomorrow”
Reduce tensions
Buy time
Lower power dominance
Allow others to do

5. AVOID

6. “Two heads are better than one”
Integrate options
Merge perspectives
Gain commitment/trust
Improve relationships

7. COLLABORATE

8. Need to win
Vital Issues important
Protect self needs
“My way or the highway”

9. COMPETE

10. “It would be my pleasure”
Create Good Will
Keeping Peace
Work for others

11. ACCOMMODATE

12. “Give a little – Get a little”
Reach Solutions under pressure
Labor-Management Bargaining
Temporary settlements

13. COMPROMISE

14. 5 Conflict Modes Cooperativeness Collaborate Compete Compromise Avoid
high
Collaborate
Compete
Compromise
Assertiveness
Avoid
Accommodate
low
low
high
Cooperativeness

15. Conclusion
Make use of tools that can help us be more effective neutral mediators
Consider one or more of the five (5) conflict modes as a tool to manage conflict during a mediation.