1. Results of the anonymous test
Henric ANSELM
Dissemination Unit (B4) of Eurostat
ESDS Working Group "European Statistical Data Support",
Luxembourg April 2016

2. General info Test sent between 09/03 - 05/04/2016 (via Assist)
Translated to national language
Main aim of test: the info raise awareness of themes in info graphics, spefically
"themes in the spotlight"

3. General info Range of points: 15-85 (max 50)
Points also awarded for timeliness and service
27 support centres tested
Almost all centres replied
Feedback to centres

4. Question
"Hello,
for my thesis I need information, specifically graphs and
illustrations, on deaths caused by cancer in the EU.
I recently saw several tweets on the Eurostat Twitter feed with some general figures and was wondering whether you have other additional diagrams that I could use.
Thank you"

5. Points Grid

6. Important!
Please note that this test should be seen as an exercise to improve the quality of the user support service
Not taken as a general judgement on the quality of the work of your Institute 6 6

7. Thank you for your attention!
Brilliant answer (kids tests)!
Thank you for your attention! 7 7