1. ACN Line Rental Product Training
The Netherlands

2. Contents Opportunity & Benefits Service Offering Additional Services
Customer Sign-Up Process
Provisioning Process

3. Opportunity & Benefits
Population: million
Fixed lines in use: 5.75 million
Customer Benefits
Convenience of one monthly invoice for both line rental and telephone calls
One point of contact for Customer Services
Representative Benefits
Increase in fixed-line customers with a bundled Line Rental service
Increased revenue potential for commissions
Enhanced customer loyalty

4. Service Offering
Competitively positioned line rental service for analogue and ISDN lines
Available in combination with Carrier Pre-Selection
Available with ALL ACN calling plans. Please note that the ACN 24 calling plan will only be available with ACN Line Rental from launch
Value-added additional services
12 month binding period

5. Additional Services Services Included at No Additional Charge:
Call Forwarding (direct and delayed) - answer your calls wherever you are
Hidden Number - prevent your telephone number from being displayed to the person you are calling
Call Blocking - block selected types of outgoing calls
Permanent Hidden Number - prevent your telephone number from being displayed for all calls
Reverse Charge Call - incur the cost of an incoming call

6. Additional Services Services with a Monthly or One-Time Fee:
Call Waiting - know when someone is calling you when you are on another call
Number Presentation - see the number of the person calling you
Refer to the Additional Services Guide on MyACN for more information

7. Additional Services
If your customer has Number Presentation and/or Call Waiting with his/her current provider they will be transferred to ACN and can continue to be used as before. If your customer does not currently use these services but would like to order them, they can be requested on the TSA/New Line Order Form or by contacting Customer Services
Please note that these services are automatically included with ACN Line Rental for ISDN lines
Any additional services ordered will be activated approximately 12 working days following activation of the line rental service

8. Customer Sign-Up Process
Most standard line rental subscriptions from KPN, Tele2 and Pretium can be transferred to ACN, however there are a few exceptions. Click the ‘Can my customer’s current service be transferred to ACN?’ link on MyACN
Please advise your customer to check the terms and conditions of his/her current line rental service, especially in the case of any binding periods, before applying for ACN Line Rental

9. Customer Sign-Up Process
Complete the Telephone Service Agreement (TSA) or New Line Order Form with your customer
TSA
For existing ACN CPS customers and new customers wanting Line Rental without a new analogue line installation
New Line Order Form
For existing ACN CPS customers and new customers wanting Line Rental with a new analogue line installation

10. Customer Sign-Up Process
The TSA and New Line Order Form are conveniently available to download from MyACN
Refer to the Instructions on MyACN when completing the TSA/New Line Order Form with your customer

11. Customer Sign-Up Process
The Line Rental with CPS box must be ticked in Section 6 for new customers wanting the bundled CPS & Line Rental service and for existing ACN CPS customers wanting to sign-up for Line Rental
Customers can also order Number Presentation and Call Waiting in this section if they are applying for our analogue Line Rental service

12. Customer Sign-Up Process
The customer must be provided with the following point of sale documents and the cancellation policy must be clearly explained:
Copy of the signed TSA/New Line Order Form
T&Cs
Price List for the calling plan chosen and line rental service (available from MyACN and

13. Provisioning Process
The application process and activation for ACN’s Line Rental service takes approximately 24 working days
The customer will receive a confirmation letter from his/her current provider after the line rental service has been transferred to ACN
ACN will then send the customer a Welcome Package with all the information the customer needs to take full advantage of our service