1. s
© Mgr. Markéta Čeřovská

2. layout – the head
in the head of the we find basic information:
To... - includes the address of the reader or
readers of the
Cc... – includes an address or addresses of
people whom we have sent a copy of the
B.c.c. – blind carbon copies – used if you do not want the
main recipient to know who has received copies
of the
Subject – key words of the content of the
Attachments

3. Email address email addresses contain a number of symbols: . = dot
@ = at
/ = slash
_ = underscore
- = hyphen

4. Style of business emails
business s follow the same rules as business letters
formal salutations are used
do not use contracted forms (We are sorry x We´re sorry)
write clearly, carefully and politely
use correct grammar, spelling and phrases
keep your s short and to the point
use formal English and formal tone of the
use business abbreviations if necessary (pcs., asap)
do not use emoticons, they are considered unprofessional

5. Style of more personal emails
if you know the recipient well and have a less formal working relationship, you can use a less formal tone of the
you can substitute formal salutations with Hello, Hi
you can use a more informal tone
you do not have to use very formal phrases
you can use emoticons if you are exchanging s with somebody who you got to know well (a secretary from another company, colleague from another department, etc.)

6. Sources:
A. ASHLEY. Oxford Handbook of Commercial Correspondence. Oxford University Press 2007
Paul EMMERSON. English. Macmillan Publishers Limited 2013