1. EFFECTIVE LISTENING
HR Globe Consulting

2. INTRODUCTION
Very few people think, they need to develop listening skills.
It is actively absorbing the information given by speaker.
It shows speakers that they have been heard & understood.
It fosters cohesive bonds, commitment and trust.
It reduces the inter personal conflict.

3. APPRECIATIVE LISTENING
DEFENSIVE LISTENING
SELECTIVE LISTENING
PSUEDO LISTENING
LISTENING SKILLS
EVALUATIVE LISTENING
APPRECIATIVE LISTENING
OFFENSIVE LISTENING

4. Structure the feedback Listen between the lines
STEPS IN LISTENING
Structure the feedback
Listen between the lines
Respond
Acknowledge
Concentrate

5. WHY DON’T WE LISTEN?
SELECTIVE LISTENING
TALKING SPEED

6. LACK OF INTEREST
BELIEF AND ATTITUDE

7. PHYSICAL DISTRACTIONS
ONLY LISTEN WHAT WE WANT TO

8. DEVELOPING LISTENING SKILLS
1- Physical attending –
Help yourself to listen
Face the speaker.
Maintain eye contact.
Lean towards speaker.
Stay relatively relaxed.

9. 2- Psychological attending-
a ) listen to what is being said-
Keep mind open.
Think ahead.
Analyze & interpret.
Don’t interrupt.

10. b) Listen to how is it being said-
Interpret tone of voice.
evaluate non verbal signs.
c) Listen to what is not being said –
Ask the right question to ensure you get to know the entire thing.

11. Find the areas of interest Go easy on arguments and criticism.
EFFECTIVE LISTENER
Stop talking in middle
Listen for ideas
Find the areas of interest
Resist distractions
Exercise your mind
Hold your temper
Go easy on arguments and criticism.

13. “To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation”

14. THANKYOU
HR Globe Consulting