1. KNOWLEDGE MANAGEMENT (KM) Session # 26

2. The Four Characteristics of Ba
Socialization
Externalization
Face-to-face
Peer-to-peer
Originating Ba
Interacting Ba
Existential
Reflective
On-the-site
Group-to-group
Exercising Ba
Cyber Ba
Synthetic
Systemic
Internalization
Combination

3. Knowledge Assets:
1.Experiential K: Shared tacit built through shared hands-on experience among staff, customers and suppliers etc. Skills and know-how gained .
2. Conceptual K: Images, language and concepts held by customers and staff.

4. Knowledge Assets:
3.Systemic K: Systematized and packaged K. in manuals documents, product info and info of customers/suppliers.
4. Routine K: Tacit K. which is embedded in actions and practices . Culture and How we do things around here!

5. Leadership! Top Leadership is responsible for articulating K. Vision!
Middle Leadership has to create and sustain Ba !
Both are responsible for the availability of K. assets. Controlling Mgt / Info cannot help create Knowledge!

6. Spiral Evolution of Knowledge Conversion Process
Tacit Knowledge
Tacit Knowledge
Socialization
Externalization i i i i i
Tacit Knowledge g i
Explicit Knowledge i i o g g g o g
Tacit Knowledge i
Explicit Knowledge g
Internalization
Combination
i: Individual g: Group o: Organization
Explicit Knowledge
Explicit Knowledge

7. The Knowledge ‘Spiral’ continues to create Knowledge
Four conversion modes put together builds the basis for the ‘spiral’ of organizational knowledge creation
It is viewed as an ongoing process

8. Knowledge Creation / Generation (Nonaka)
A spiraling process of interactions between Explicit and Tacit knowledge where ideas form in the minds of individuals
Interaction with others is usually a critical step in developing the ideas
EXPLICIT
TACIT
Individual Group Organization Inter-Org.

9. Sustainable
competitive advantage is achieved when the firm is able to create growth in k. assets without competitor being able to imitate K. Creation / Innovation!

10. Practice Exercises
1. Explain what is meant by organizational knowledge generation?
2. Provide examples of knowledge processes where knowledge is treated as “Explicit Stock.”
3. Explain the knowledge generation process where knowledge is created by four modes of on going conversion.
4. Identify various organizational, managerial and technological support amenable for each of these four modes.

11. Organizational support needed for each quadrant
Tacit Knowledge
Explicit Knowledge TO
Tacit Knowledge
FROM
1. SOCIALIZATION
2. EXTERNALIZATION
Explicit Knowledge
4. INTERNALIZATION
3. COMBINATION
Organizational support needed for each quadrant

12. Managerial support needed for each quadrant
Tacit Knowledge
Explicit Knowledge TO
Tacit Knowledge
FROM
1. SOCIALIZATION
2. EXTERNALIZATION
Explicit Knowledge
4. INTERNALIZATION
3. COMBINATION
Managerial support needed for each quadrant

13. Technological support needed for each quadrants
Tacit Knowledge
Explicit Knowledge TO
Tacit Knowledge
FROM
1. SOCIALIZATION
2. EXTERNALIZATION
Explicit Knowledge
4. INTERNALIZATION
3. COMBINATION
Technological support needed for each quadrants