1. Review for 1st TEST DEFINE Need to KNOW
1Ethics 2communication 3Paralanguage 4confidence 5Fear 6active listening 7Passive listening 8Conflict9non-verbal 10Vocal Communication 11Descriptive and figurative gestures 12Majority 13consensus 14Discussion 15Constructive and disruptive conflict 16confidence17symbols
Communication model Channels of communication Types of messages Ways we handle speech anxiety Attention getters(6) Planks of confidence(10) Discussion formats Different learning styles Planks of leadership(6) Conflict management for a leader