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48 Hours 58% 8.5% Phoenix Children’s Hospital

Published byJaroslav Tobiška Modified over 5 years ago

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Presentation on theme: "48 Hours 58% 8.5% Phoenix Children’s Hospital"— Presentation transcript:

1 48 Hours 58% 8.5% Phoenix Children’s Hospital
CASE STUDY Phoenix Children’s Hospital GOALS Necessity to increase patient experience scores Physician burnout and frustration over low n-sizes Significant time-lag in the data gathered between the time of the care experience and patient feedback OUTCOMES 48 Hours 58% 8.5% Increase in response rate Increase in overall rating of provider Service recovery optimized outreach provided within two days of the encounter NRC Health - Real-time Solution Webinar

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