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Service First Objectives

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Presentation on theme: "Service First Objectives"— Presentation transcript:

1

2 Service First Objectives
Help you to better understand what comprises your BEST; Learn how to make sure your BEST is clear to others; and Provide tools to help reduce stress arising from conflict or negative situations.

3 Going The DISTANCE... What kind of commitment does it take?

4 Quality Service... Is defined as meeting and exceeding the customer’s intellectual and emotional needs and expectations; and then adding value.

5 What’s The Difference? Poor Customer Service Good Customer Service
Exceptional Customer Service

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