1. Copyright 2005 Prentice- Hall, Inc.

2. Managing Information Systems & Communication Technology
Chapter 16
Managing Information Systems & Communication Technology

3. Copyright 2005 Prentice- Hall, Inc.
Chapter Outline
Information Management: An Overview
New Business Technologies In The Information Age
Types Of Information Systems
Elements Of The Information System
Telecommunications & Networks
Copyright 2005 Prentice- Hall, Inc.

4. Copyright 2005 Prentice- Hall, Inc.
Overview
Information Managers
Information Management
Copyright 2005 Prentice- Hall, Inc.

5. Copyright 2005 Prentice- Hall, Inc.
Data & Information
Data- Raw Facts & Figures
Information- Meaningful, Useful Interpretation Of Data
Information System Transforms Raw Data Into Information For Decision Making
Copyright 2005 Prentice- Hall, Inc.

6. Use “Very Often” Or “Often”
2000 Information Not Available
Source: Harris Interactive, The Harris Poll “Online Activity Grows As More People Use Internet For More Purposes”, Jan. 21, 2004,
Copyright 2005 Prentice- Hall, Inc.

7. Copyright 2005 Prentice- Hall, Inc.
Technology & IS
Employees At All Levels Use
Rapid Developments In Technology
Technology Changing
Organizational Design
Innovation Relationships
Management/Business Process
Copyright 2005 Prentice- Hall, Inc.

8. Copyright 2005 Prentice- Hall, Inc.
Expanding Scope Of IS
Copyright 2005 Prentice- Hall, Inc.

9. Copyright 2005 Prentice- Hall, Inc.
IS & Business Strategy
Copyright 2005 Prentice- Hall, Inc.

10. Functions Of Electronic Technologies
Firm Coordination & Communication
Speed Up Transactions
Copyright 2005 Prentice- Hall, Inc.

11. Electronic Information Technologies
Fax Machine
Voice Mail
Electronic Conferencing
Data
Video
Groupware
Digital Information Services
Copyright 2005 Prentice- Hall, Inc.

12. Copyright 2005 Prentice- Hall, Inc.
Systems & Hardware
World Wide Web- Uniform Resource Locator (URL)
Servers & Browsers
Home Page
Webmaster
Server
Browser
Directories/Search Engines
Copyright 2005 Prentice- Hall, Inc.

13. Copyright 2005 Prentice- Hall, Inc.
The ‘Nets
Internet
Intranet- Firewalls
Extranet
Copyright 2005 Prentice- Hall, Inc.

14. Options From IS Organizational Design
Leaner Organizations
More Flexibility
Increased Collaboration
Improved Management Processes
Greater Independence Of Company & Workplace
Copyright 2005 Prentice- Hall, Inc.

15. Networking For Mass-Customization
Copyright 2005 Prentice- Hall, Inc.

16. The Networked Enterprise
Virtual Company
Enterprise Resource Planning
Copyright 2005 Prentice- Hall, Inc.

17. User Groups & System Requirements
Knowledge Workers
Managers
Functional Areas
Business Processes
Copyright 2005 Prentice- Hall, Inc.

18. Matching Users & Systems
Copyright 2005 Prentice- Hall, Inc.

19. Matching Users, Function, & Processes
Copyright 2005 Prentice- Hall, Inc.

20. Copyright 2005 Prentice- Hall, Inc.
Systems By Level
Transaction Processing Systems
Office Applications
Copyright 2005 Prentice- Hall, Inc.

21. Flow Diagram- Transaction Processing
Copyright 2005 Prentice- Hall, Inc.

22. Copyright 2005 Prentice- Hall, Inc.
Knowledge Workers
Systems Analysts
Data Workers- System Operations Personnel
Programmers
Copyright 2005 Prentice- Hall, Inc.

23. Knowledge-Level Support Systems
Word Processing
Desktop Publishing
Computer-Aided Design
Simulation Modeling
Copyright 2005 Prentice- Hall, Inc.

24. Management Information Systems
Decision Support
Executive Artificial Intelligence- Support
Robotics
Expert
Copyright 2005 Prentice- Hall, Inc.

25. Copyright 2005 Prentice- Hall, Inc.
Hardware
Input Device- CPU
Optical Scanner
CD Drive
Mouse
Main Memory
Output Device
Monitor
Printer
Voice
Copyright 2005 Prentice- Hall, Inc.

26. Copyright 2005 Prentice- Hall, Inc.
Hardware Components
Copyright 2005 Prentice- Hall, Inc.

27. Copyright 2005 Prentice- Hall, Inc.
Software
System Program- Operating System
Application Program
Graphical User Interface (GUI)- Icons
Copyright 2005 Prentice- Hall, Inc.

28. Copyright 2005 Prentice- Hall, Inc.
IS Control
Ensures System Operates According To Procedure
Problems Of Privacy & Security
Privacy Invasion
Security
Copyright 2005 Prentice- Hall, Inc.

29. Copyright 2005 Prentice- Hall, Inc.
Database
Centralized, Organized Data
Fields
Records
Files
Copyright 2005 Prentice- Hall, Inc.

30. Copyright 2005 Prentice- Hall, Inc.
Application Programs
Word Processing
Electronic Spreadsheets
Database Management
Graphics
Computer
Presentation
Desktop Publishing
Copyright 2005 Prentice- Hall, Inc.

31. Multimedia Communication
Devices
Global Positioning Systems
Personal Digital Assistants
Paging Systems/Cellular Phones
Channels
Wired
Wireless
Broadband
Copyright 2005 Prentice- Hall, Inc.

32. Copyright 2005 Prentice- Hall, Inc.
System Architecture
Networks
Wide Area Network (WAN)
Local Area Network (LAN)
Wireless Networks
Client-Server Network
Copyright 2005 Prentice- Hall, Inc.