1. Helen McHale Chief Executive
LEADING BY EXAMPLE
Helen McHale
Chief Executive
NFA CONFERENCE
APRIL 2017

2. Achieving Award Winning Success
Mission
Values
Resources
Customers
Context
Stakeholders
Market
Shapers
but, your way, authentic
Staff
Money

3. Vision Do you want to be excellent/the best/cutting edge?
Really want to?
Set it out – say so
‘One Team – Transforming Lives’
‘Achieving Excellence’

4. Values Use values to explain what this looks like SMILE with Pride
ASPIRE
Ambition
Social Responsibility
Passion
Innovation
Respect
Excellence
Mean them, live them, promote them, use them

5. Staff Recruit the right ones Engage them Support them Inspire them
Develop them
Respect them
Manage them
Reward them
Understand – they are people first, your organisation is them

6. Money Understand it, don’t be afraid of it, know its power
Maximise your income
Collection of all types
Grants, all types
New work
Be efficient/spend wisely
Be entrepreneurial
Quality, longevity, not cheap

7. Always, always centre stage
Customers
Drive Services
Your greatest ally
Come in all shapes, sizes, ages, types so allow them to be involved in an endless number of ways
Always, always centre stage

8. Context - Stakeholders
Who is important to your future and ability to deliver?
Build real and meaningful relationships with them
Understand what they want, what makes them tick
Don’t underestimate or overestimate their influence
Constantly be alert for new stakeholders or passers through

9. Context - Market
Which of your services are under pressure? Do you need to improve/get out?
What opportunities exist for you to extend the services you offer, especially in high performing areas?
GROW

10. Context - Shapers
The context in which you work is shaped by forces further away and influential to varying degrees
Government
Regional Government
Local Government
Government agencies
How do you best influence them and where is your time best spent?

11. So…
You have to want it, say you want it, have the staff, Management Team and Board that want it, deliver it and keep on doing more
You can never stand still/never be complacent, every day is a new day. You have never arrived and are continually learning.
It takes time, effort and commitment and involves making a difference every day
Build the people, the Brand around you, turn every threat into an opportunity and remember if it was easy they wouldn’t need to employ you!

12. Any Questions/Comments?