1. Role Preparation for Handling Medicines Calls
MI Skills Training for NHS Direct Nurse Advisors
Role Preparation for Handling Medicines Calls
Certificate of Attendance
This is to certify that
has attended Role Preparation for Handling Medicines Calls.
Learning Outcomes
Know how to handle medicines calls safely and effectively
Gather the further background information necessary to clarify the question and minimise the risks when advising the caller.
Navigate key information sources about medicines whilst being aware of their merits and disadvantages.
Interpret information about medicines and turn this into appropriate advice.
Know when and how to refer medicines calls to the Medicines Information Service.
Use the Medicines Algorithm to answer medicines calls
Your name
Your Medicines Information Service
Date