1. PATIENT MEETING
MONDAY 19 JANUARY 2012

2. WELCOME EVERYONE
INTRODUCTIONS
HOUSE KEEPING
MOBILES

3. WHY ARE WE HERE? Opportunity to give our patients a “voice”
Chat with other patients
Share experiences
Learn more about the health service and how the surgery is run
Meet practice staff

4. THIS MEETING IS NOT … To raise Grievances or Complaints
To share your own PRIVATE health problems with the group
To help you get preferential treatment
GOING TO SOLVE EVERYTHING – BUT IT IS A START

5. Our last meeting – October 2011
Dr Haddad & Rachel circulated a questionnaire
We had a look at it
We had an “open forum” to talk about the surgery and think of things we could do to improve
We added two extra questions to the survey

6. Patient Survey October 2011
Almost 400 patients completed our survey which is a large sample
On line or manual options offered
Lets take a look!

7. QUESTION 5 - TOP ANSWERS How long will you wait to see Doctor
LEARNING POINTS
We should have specified “in the waiting room” as some person said 3 days”

8. Question 6 – TOP SUGGESTIONS your ideas to generate extra appts

9. Discussion
Are there any surprises?

10. More ideas?

11. ACTION DO WE NEED TO MAKE ANY SIGNIFICANT CHANGES?

12. WHAT HAPPENS NOW
PUBLISH THE SURVEY AND VIEWS OF THIS GROUP ( WEBSITE, NOTICE BOARD , NEWSLETTER ETC)
PRODUCE AN “ACTION PLAN” TO MAKE THE CHANGES WITHIN THE NEXT 12 MONTHS
ARRANGE FOLLOW UP MEETING - SPRING

13. YOUR CONTRIBUTION IS APPRECIATED.
THANKS EVERYONE
YOUR CONTRIBUTION IS APPRECIATED.