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Measuring Impact – Making a Difference Carol Candler – NRF Graeme Oram – Five Lamps
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Welcome (back)
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Outline What is Impact and why focusing on (social) impact matters Which approach –what to think about in choosing your approach –Some approaches Impact Measurement in practice – the Five Lamps experience Help and resources
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Why we are all here Organisations – support for people to address social problems Foundations / Grant Makers / Funders – support for organisations that work with people to address with social problems Aim – to make a difference
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MAKING SENSE OF IMPACT Inputs OutputsOutcomesImpacts Assessment Spending / Funding effectively Making a difference to individuals Making a difference to problems / communities Organisations Monitoring/Feedback Evaluation Small MediumLarge Increasing: Size/Cost - Scope - Innovation - Risk Projects
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How our projects work
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Why measuring (social) impact matters To know weve made a difference To know what difference weve made To show what difference weve made (contribution not attribution!)
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Measuring what matters Knowing what success looks like Choosing the right approach Asking the right questions Getting feedback from the right people Producing simple, meaningful information Using the information well
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Exercise – What does success look like? Write down in one sentence what your organisation / project is trying to achieve In 2s discuss –how you know you are making progress towards this –who you are sharing this information with
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Deciding on your approach Questions / approach Information / evidence Decisions / changes Who / what are you planning to influence or change? What do you want / need to give them? How to best collect / present the information? Funders Managers / Staff Decision makers Numbers Case studies Quotes On-going One-off Internal / external
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One size fits all? Different needs (planning / proving / improving) Different capacity (size and scope of organisation) Different capability (experience / support) Different audiences (commissioners / foundations) Different focus (individuals / communities / policies)
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Approaches - Qualitative (Soft Measures Feedback analysis (ad hoc / structured) Case studies Outcomes Tools (Stars / Radars) Progress scales (Cyrenians Matrix) Intermediate Outcomes Measures (CEI)
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Approaches – Quantitative (Numbers) Surveys Proxy measures / Wider impact measures (NPC) On-line tools SROI (NEF) Case Controlled Trials (CCTs) Population statistics
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Approaches - Mixed Using Outcomes stars / radars to generate progress data Mixed method reporting (Output numbers / outcomes and impact narrative / case studies) Social Audit / Social Accounting
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Graemes slides
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Resources www.nr-foundation.org.uk (examples/information/resources)www.nr-foundation.org.uk www.ces-vol.org.uk (information / tools) www.neweconomics.org/publications (social return on investment guide) www.philanthropycapital.org (wellbeing measures)
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Final thoughts So what difference are we making? Measure what matters Keep it clear and simple (fewer, better) (Social) Impact work that is useful and used
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