1. Opportunities & Obstacles launching a new Intranet
Lessons Learned
Opportunities & Obstacles launching a new Intranet
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller

2. About Shawn Miller With Community Health Network for 10 years
Utilized SharePoint 2007, 2013, 2016
Consider myself a Power User
Supported by
one server admin
.5 content manager
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller

3. About Community Health Network
16,000 caregivers
200+ sites of care / 7 hospitals
Indianapolis and surrounding area
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller

4. Where we were Picture of old InComm
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller

5. Where we are now Picture of new InComm
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller

6. Lesson 1: Don’t Let Design Overwhelm
Complex design created unnecessary development difficulties
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller

7. Lesson 2: Set Realistic Timelines
Recognize that any change can affect your expected launch
Careful who you communicate the timeline with
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller

8. Lesson 3: Listen to the consultants
They have valuable insight
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller

9. Lesson 4: Make yourself available
People appreciate knowing someone is listening
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller

10. Lesson 5: Expect Negativity
People don’t like change
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller

11. What Worked Search feedback News/Events Comments Mobile-optimized
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller

12. What hasn’t worked Customize tools list Engagement on Community Photos
Separate search for News and Tools
Rough Draft - SharePoint Saturday Chicago Suburbs Shawn Miller