1. Austria Theresia Niedermüller Michael Kallinger Policy Advisor
Directorate General II for Budget and Public Finance
Federal Ministry of Finance
Michael Kallinger
Deputy Director
Directorate General for Public Service and Administrative Reform
Federal Chancellery

2. Administrative Burdens are a Matter of Political Concern
1. Administrative Burdens of Citizens
Government Programme: advance the “reduction for businesses” programme and broaden the scope of the application of the SCM in Austria
Council of Ministers: examine the possibilities to start an initiative on AB citizens using the SCM.
The SCM Unit in the Federal Ministry of Finance is currently examining to start an initiative on AB citizens using SCM and did international research
Please indicate in a 5 or 6 points in what way your country pays attention to the reduction of administrative burdens for citizens? Is there a policy? What are the objectives? 2

3. Administrative Burdens are a Matter of Political Concern
2) Quality Initiative of the Federal Administration
Initiative is part of the Government Programme
Framework for 40 projects with the aim of raising the quality of the work of public administration and at the same time achieve savings
Please indicate in a 5 or 6 points: What measures are taken to decrease the administrative burden for citizens? 3

4. Existing Measures to decrease administrative burden for citizens1)
platform for citizens to get relevant information concerning administrative procedures.
Site comprises federal, provincial and local administrative proceedings: online-proceedings, forms, information
200 life situations mapped on that website
2) Common Public Consultation Day
(once a month) for Social Security Office, District administration and Welfare Office
Please indicate in a 5 or 6 points: What measures are taken to decrease the administrative burden for citizens? 4

5. Expectations of learning group
Learn about best practices how to save the citizens time and money
Learn how to communicate improved government services to citizens
Learn about ways to measure administrative burdens (quantitative and qualitative aspects)
Clarification of the Interface to the Customer Satisfaction Group within the IPSG
Please indicate in a 5 or 6 points: What measures are taken to decrease the administrative burden for citizens? 5