1. General Technology Print Cartridge Maintenance Tips Cleaning Frequency Cleaning Procedure Storage Recommendations Purpose of Cleaning: Cleans out the nozzles and firing chambers. Water will dissolve and free up any plugs.

2. What Are You Buying? From General Technology, you are getting an original manufactured product, filled at the HP factory in Ireland. Know your cartridgesthe difference between an original manufactured cartridge and a refilled cartridge is QUALITY What goes into a cartridge calibrations of many kinds…monitoring of air pressure, filling procedural quality control to make sure the environment is dust free, and so much more. General Technology GUARANTEES quality. And we want you to know how to get the most out of each and every cartridge.

3. How IQ2392A (G404) is Manufactured Ink: Developed & manufactured by GTC in Japan Cartridge: Manufactured, Ink filled, and packaged by HP in Ireland

4. Benefits of G404 Ink Longer Decap Time –Much longer than previous ink and Versatile Black –Same or longer than Hobbs Better Print Quality –Sharp edges and higher O.D. Wider Media Spectrum Compatibility –Aqueous Acrylic Overcoated medias PVC film and board –Some other films and many paper based media

5. DECAP Time Significant improvement in decap time* 8 sec.15 sec.30 sec.60 sec.120 sec. G404 G222 V.B. Hobbs * Results of standardized lab tests. Actual decap time is significantly longer.

6. Print Quality (P.Q.) Observed sharpness. (The details are wetting on the substrate, bleeding.) Note: Grade 1 Fail, 2 Below average, 3 Fair, 4 Very good, 5 Excellent Comments G404 gave good PQ (over 3) on most substrates except UV varnish coated paper. G404 has less blot on matte substrates than G222. Significant improvement in Print Quality

7. Print Quality (P.Q.) Significant Optical Density

8. Wider Media Spectrum Box#Type of Substrate G404 G222 1Aqueous Cork Gloss on 120# Centura Gloss CoverT3 2Aqueous Ni Coat Hi Gloss on 120# Centura Gloss CoverT3 3Aqueous Gan Satin on 120# Centura Gloss CoverT3 4Aqueous Prisco gloss on 120# Centura Gloss CoverT3 5Aqueous Cork Matte Dull on 120# Centura Gloss CoverT3 6Aqueous Cork Satin on 120# Centura Gloss CoverT3 7Aqueous Diamond Varnish on 120# Centura Gloss CoverT4 8UV Coated on 120# Centura Gloss Cover?? 9Gans Special Dull Varnish on 120# Centura Gloss CoverT4 10Ink Systems S/F-H/D-Gloss OP Varnish on 120# Centura Gloss CoverT4 11Aqueous Gans Gloss on 120# Centura Gloss CoverT3 12No Coating on 120# Centura Gloss CoverT2 13No Coating on 80# Accent Opaque Cover## 14Ink Systems SF.HI-Gloss O/P Varnish on 120# Centura Gloss CoverT4 15Gans Satin OP Varnish on 120# Centura Gloss CoverT4 16PVC film (white)?? 17PVC film (transparent)?? 18Silver foil??

9. When to Clean? When received – A new cartridge is not necessarily a clean cartridge. When inactive for more than 2 hours When streaks are noticed in the printed image If cartridges are used in an environment with high amounts of paper dust or debris, cartridges may need to be cleaned more frequently.

10. How to Clean - Preparation Use cotton-free, fibreless, clean tech wipes are best – no paper towels or cotton rags. Fold wipe once, and place folded cloth on a firm, flat surface. Moisten an area on cloth approximately 1 X 4 with water (de-ionized is best, bottled water such as Dasani or Poland Springs is better than tap water.) Fold wipe once, and place folded cloth on a firm, flat surface.

11. Cleaning Procedure Place cartridge – pen nozzles down – on damp area with approximately 1-2 pounds of downward pressure, and hold for 1-2 seconds to allow ink to wick. Wipe slowly across long-axis facing down with one 3 stroke, pulling in the same direction as the nozzle lines. Two lines of ink should appear if nozzles are clear. Do not wipe in dry area of cloth – this may scratch or damage nozzles. Repeat as necessary If streaks still appear after cleaning, execute Purge operation. DO NOT CLEAN WITH SOLVENTS OR CHEMICAL CLEANERS. DO NOT IMMERSE CARTRIDGES IN ANY LIQUID.

12. Cartridge Storage Place cartridges nozzles up in a plastic (e.g. Tupperware) container. For best results, put sponge on bottom of container before placing cartridge in. Tightly seal container. Store plastic container in a dry, dust free environment

19. General Technology Print Cartridge Maintenance TipsA Review Cleaning Frequency Cleaning Procedure Storage Recommendations Purpose of Cleaning: Cleans out the nozzles and firing chambers. Water will dissolve and free up any plugs. Contact us: Sales Strategy Support: Steve Wood at s.wood@generaltechnology.nets.wood@generaltechnology.net Marketing Planning Support: Deborah Grant at d.grant@generaltechnology.netd.grant@generaltechnology.net