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Published byKjersti Gjerde Modified over 5 years ago
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The Resource Management Model for Integrated Collection Services
Deb Silverman Associate Director for Resource Management Health Sciences Library System University of Pittsburgh
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Collection use
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Circulation services ILS-based circulation administration
Streamlined clerical work Centralized processes Staff are still required at five service points Service role Security role
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The new technical services
New roles and responsibilities Electronic resources Growing library system Consumer health/juvenile collections Increased workload outpaces technological gains in efficiency
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Resource Management Area
Load balancing Capitalize on “captive” staff in circ to offset Technical services overload Move clerical TS work to Circ Binding check-in/processing Periodical check-in E-resources maintenance
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Is there more than staff savings here?
Can a unified RM staff … Improve the quality of collection-based services? Help us respond to a dynamic environment? Improve the quality of the work experience? Can we do it without making people nuts?
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Collection Continuum – the traditional view
Technical services New items Organization of materials Pre-use processing Circulation User services Lending Collection maintenance
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Withdrawals/transfers
Collection cycle Resource changes Record maintenance Continuations Technical services Circulation Use data Binding Lost items Withdrawals/transfers
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Integrated RM Principles
It’s all about the collection Use work relationships to establish working relationships Identify synergies Identify redundancies Train for the broadest application of knowledge
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Principles into practice
Broad circulation assignments Nearly all classified staff have assigned circ desk hours Targeted responsibilities in circ or TS More control over specialized work Acknowledge and apply expertise
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The Resource Management Organization
Functional management Manage the work and the workers separately Capitalize broadly on individual expertise, varied perspectives Put the work where it makes the most sense
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The hierarchical organization
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The hierarchical organization
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The de-structured organization
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Circulation support
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Cataloging support
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Serials support
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Knowledge management KM: Generating organizational value from intellectual assets Tacit knowledge deliverables Knowledge repurposing Assigning value to creative applications of knowledge
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Issues Staff classification/compensation Schedule dependence
Circ desk coverage trumps everything Location, location, location Space can create alliances, divisions Supervisory conflicts Staff serve multiple masters
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Thank You! Deb Silverman
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