1. The Resource Management Model for Integrated Collection Services
Deb Silverman
Associate Director for Resource Management
Health Sciences Library System
University of Pittsburgh

2. Collection use

3. Circulation services ILS-based circulation administration
Streamlined clerical work
Centralized processes
Staff are still required at five service points
Service role
Security role

4. The new technical services
New roles and responsibilities
Electronic resources
Growing library system
Consumer health/juvenile collections
Increased workload outpaces technological gains in efficiency

5. Resource Management Area
Load balancing
Capitalize on “captive” staff in circ to offset Technical services overload
Move clerical TS work to Circ
Binding check-in/processing
Periodical check-in
E-resources maintenance

6. Is there more than staff savings here?
Can a unified RM staff …
Improve the quality of collection-based services?
Help us respond to a dynamic environment?
Improve the quality of the work experience?
Can we do it without making people nuts?

7. Collection Continuum – the traditional view
Technical services
New items
Organization of materials
Pre-use processing
Circulation
User services
Lending
Collection maintenance

8. Withdrawals/transfers
Collection cycle
Resource changes
Record maintenance
Continuations
Technical services
Circulation
Use data
Binding
Lost items
Withdrawals/transfers

9. Integrated RM Principles
It’s all about the collection
Use work relationships to establish working relationships
Identify synergies
Identify redundancies
Train for the broadest application of knowledge

10. Principles into practice
Broad circulation assignments
Nearly all classified staff have assigned circ desk hours
Targeted responsibilities in circ or TS
More control over specialized work
Acknowledge and apply expertise

11. The Resource Management Organization
Functional management
Manage the work and the workers separately
Capitalize broadly on individual expertise, varied perspectives
Put the work where it makes the most sense

12. The hierarchical organization

13. The hierarchical organization

14. The de-structured organization

15. Circulation support

16. Cataloging support

17. Serials support

18. Knowledge management
KM: Generating organizational value from intellectual assets
Tacit knowledge  deliverables
Knowledge repurposing
Assigning value to creative applications of knowledge

19. Issues Staff classification/compensation Schedule dependence
Circ desk coverage trumps everything
Location, location, location
Space can create alliances, divisions
Supervisory conflicts
Staff serve multiple masters

20. Thank You!
Deb Silverman