1. Access via Voice
A.VASUKI

2. Introduction User –comfortable voice request instead of WAP/PC/PDA
Application server – difficulty to implement
Voice gateway-Lower bandwidth

3. Infrastructure
Application
VOICE
VOICE

4. Infrastructure

5. Voice access infrastructure

6. Voice gate way architecture

7. Difference user interface
UI for voice access – UI for other paths
Voice XML to be supported
No text /graphics

8. Voice UI design principles
Scrolling back of information heard- difficult
Limited bandwidth
Limited choices in dialog
Grammars
Distinct keywords
Key entry
Bark in
Pre-recorded voice
Personalized UI

9. UI over view

10. Voice XML flow

11. UI example

12. Ordering steps Login Ordering Confirming Order Delivery address
Final confirmation

13. Tools
IBM’s Websphere studio with Voice Server SDK

14. Login VoiceXML

15. Order Voice XML