1. 1-800 111-1111 (x1111) 24/7 IT Service Desk 1-800 111-1111 (x1212)
Quick Reference Guide
If its URGENT … MAKE A PHONE CALL
(x1111)
(x1212)
Click “service desk” on the
Intranet to access self service
portal
If its less urgent, you can choose from 3 ways to access the Service Desk …
www
If you choose to …
Include a summary in the subject line, and more detail in the body of the
If you choose to use the self service portal…
Step 1: Click Service Desk on the intranet or go to (no passwords needed as the tool knows who you are based on your computer login)
Step 2: You will be presented with the homepage depicted below. From here, using the menu on the left or the icons on the page, you can:
Find out more about a current Major IT Incident
Create an IT request or report an IT incident
Create a Property request or report a fault
View the status of any of your open requests/incidents
View the status of your previous resolved requests/incidents
Search for any of your requests/incidents
Step 3: If you are making a request which requires approval, you will need to complete an approval form, which you can find at XXXXXXXXXXXXXX
Step 4: Once fulfilled or resolved, your approval to close the ‘ticket’ will be requested via .
A detailed User Guide is available on the intranet at guidespot.place