1. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Partner managed print services Do what you do Speakers name / Date

2. © Copyright 2013Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Why Managed Print Services (MPS) HP Partner MPS Case Studies Discussion outline

3. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3 Industry Statistics Why Managed Print Services The average annual document costs are about 5% of an enterprises revenue (IDC) Costs as a percent of revenues (by industry) Legal/Advertising 14% 15% 10 % 5% 0% Computer/Data services 10% Cross-industry average 5.9% Media & entertainment 4% Petroleum <1% Source: ALL Associates Group, November 2011 The average cost of information theft to corporations is $2.7 Million per incident (Ponemon Institute) This includes legal costs, lost opportunity costs, costs to investigate, and costs to update security requirements. Source: Ponemon Institute, 2011 $6 Million in time lost annually in reformatting information (IDC) $27,287 spent per knowledge worker per year on searching for and analyzing information Assuming a 1,000 employee organization Source: IDC, 2011 Printer support is 10% of the typical IT staff workload in an unmanaged environment (Photizo) Source: Photizo Group Analysis, 2012

4. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4 Industry Statistics Why Managed Print Services 6% of company revenue spent on imaging & printing Source: All Associates Group 2010 The average worker spends 8.8 hrs of their week looking for information and another 8.1 hrs analyzing information Source: IDC 2011 Energy costs are 30% higher due to inefficient printing solutions Source: Lyra Imaging Symposium 2010 Business workflows have not kept pace with the explosion of content Source: IDC 2010 Cost of printing Costs of managing document lifecycle 90% 10% Every $1spent printing a page involves another $9 to manage it Device, Supplies Document management End-user interaction IT support and infrastructure Administration and procurement Facilities Source: ALL Associates Group 2010

5. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5 Why Managed Print Services Provide printing as a service. Scale with my business, both up and down. Help reduce our environmental impact. Tailor services to meet my needs. Help us print wisely. Make it all work together. What Customers are Telling Us

6. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 6 HP Partner MPS MPS is a service experience where digital and paper documents are efficiently managed within an optimized infrastructure. Businesses benefit from the cost savings resulting from removing the burden of support from employees, allowing them to focus on higher business priorities. HP MPS Definition

7. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7 *Source: ALL Associates Group, November 2011 HP Managed Services strategy Burdened cost of documents * Customer needs Customer benefits ROI 10% Reduce costs Balance productivity & costs Optimize infrastructure 15% Improve IT & business effectiveness Increase IT productivity & system availability Manage environment Improve workflow 75% Improve business outcomes Streamline workflow & increase compliance HP Partner MPS HPs proven approach

8. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8 What is MPS What we do HP Partner MPS is the active management and optimization of document output devices and related business processes.

9. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 9 What is MPS How we do it

10. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10 HP Partner MPS Advantages for the customer Knowledge of imaging and printing environment Cost containment Increased productivity Improved document workflow Efficient use of IT department Minimized device downtime End-user satisfaction

11. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11 Trust HP to deliver consistent performance Consistent test results, time after time Original HP LaserJet toner cartridges delivered pages that were acceptable for all uses 97% of the time. 1,2 Inconsistent page quality from non-HP toner cartridges can lead to lowered productivity and costly reprints. During testing, non-HP toner cartridges were often unreliable, so they may not work or deliver the results you expect. Original HP LaserJet toner cartridges tested worked every time. 1,2 Pages that were acceptable for external use Problem cartridges 1A QualityLogic 2010 study compared Original HP LaserJet toner cartridges with seven brands of non-HP toner cartridges sold in North America for the HP LaserJet P1505 and P4015 printers, HP 36A and 64A. For details, see www.qualitylogic.com/NAmonotonertest.pdf.www.qualitylogic.com/NAmonotonertest.pdf 2A 2007 independent study, performed by QualityLogic Inc. and commissioned by HP, compared Original HP LaserJet print cartridges with nine brands of remanufactured toner cartridges sold in North America for the HP LaserJet 2300 (Q2473A) and HP LaserJet 4350 (Q5407A) printers. 24 cartridges were tested for each brand in the study. Print Quality PerformanceProblem Cartridges

12. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 12 Consider the total cost of ownership Theres more to the cost of a cartridge than sticker price Unreliable cartridges can drain productivity and hit your bottom line Waste staff time Replacing problem cartridges Reprinting pages Printer downtime Waste supplies due to reprinting Replacement toner cartridges Extra paper & printer energy Increase service calls The hidden costs of using non-HP toner cartridges can wipe out any initial savings based on purchase price alone.

13. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13 MPS ConsultantMPS AnalystMPS Solutions Specialist MPS Account Manager Industry-Leading Proprietary Tools Multi-vendor Solution Portfolio HP & 3rd party Solutions HP Owned Solutions ePrint Enterprise Access Control Flow CM WebJet Admin Approved 3 rd Party Solutions: DocuWare Equitrac Differentiated Service High touch service Multi-vendor fleet support MPS Expertise & Consulting Proprietary Infrastructure & Support Tools HP Partner MPS Best-in-class

14. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14 HP Partner MPS benefits overview Reduced internal printing costs Improved employee efficiencies Less device downtime IT Team focuses on strategic projects Parts & Supplies tasks disappear

15. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15 HP Partner MPS case study Salt Lake City Regional Medical Center We rely on and trust HP recommendations to help select devices and solutions to meet our needs. From there, the HP Partner MPS team starts to take care of the devices. They keep the fleet up and running, and I dont have to be involved in the day-to-day support needs. Mark Runyan, director of information services, Salt Lake Regional Medical Center, Salt Lake City, Utah Engaged HP to provide managed print services including: Retired 36 copiers at end-of-lease with HP MFPs Standardized on HP MFPs to minimize support and training requirements Implemented HPs Digital Sending Software as a scanning solution throughout the campus Supports 700+ employees with 3 IT Team Members because HP MPS manages the print environment

16. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 16 HP Partner MPS case study Fabian & Clendenin Since we contracted with HP Partner Managed Print Services, our printers work better and last longer, employees are empowered to do their jobs betterand everything runs smoothly without demands on my time. Jed Brian, Micro Assist IT consultant for Fabian & Clendenin, Salt Lake City, Utah Increased productivity through strategic deployment of MFPs and workgroup printers Established foundation for ongoing optimization and digital processes by deploying HP MFPs with easy access for all employees Brought color printing in-house resulting in an annual savings of more than $4,000 (6 cents per page with HP color MFPs versus an average cost of 42 cents per page when printed by copy shops) Gained cost efficiencies through optimized deployment, right-sizing devices and eliminating printer under- or over- utilization

17. © Copyright 2013Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Thank you