1. Smarter Energy and Vulnerability
Chris Denman
Business Liaison Officer

2. One of Britain’s FASTEST growing independent Gas & Electricity supplier
We specialise in smart meter technology
First in the UK to install Smart Meters
Over 680,000 customers on supply
90% of our customers have smart meters
99% are PAYG
Demographics

3. How does Utilita Identify vulnerable customers?
Training
Communication
Signposting
Extra care Team
Energy Efficiency Advice
PSR Register
PSR Off Report
Engineer Visits
Focus Groups
Face to Face

4. Friendly credit No loss of power between 2pm and 10am
Gives you control and peace of mind
Full weekend and Bank Holiday Coverage
Further information can be found on our YouTube channel at:

5. Emergency credit Access to £15 emergency credit
No loss of supply when you need it most
No time limit involved

6. The Power of Self-Service
At your Finger Tips

7. More than just an energy supplier
Only Energy Supplier on the High Street
Heart of the Community
Face to Face Interaction
Family Friendly
Everyone Welcome
Plans to roll out ten more stores across the country
POWER TO THE HIGH STREET Energy firm is set to regenerate the UK high street with stores across the country.
In-store customers will get energy advice, top-up their meters and talk to staff face-to-face. There is even an area for the kids.

8. WARM HOME DISCOUNT SCHEME 2018/19
Core Group /18 16,500 18/19 20,000
Broader Group 17/18 20,000 18/19 30,000
38,745 Customer applied for Broader Group in one week
All applicants notified of the result of their application by end of October
Offering our customers the option to switch if unsuccessful with us

9. Smet 2 Meters and Vulnerability
Utilita have filed for a judicial review, calling on the Government to review the Smet 2 meter rollout deadline
Smet 2 risk cutting off vulnerable customers
Smet 2 aren’t tried and tested for pay-as-you-go customers

10. Award winning service
Which? Top five energy supplier for customer service
uSwitch Best App 2018
uSwitch Best Smart Meter Experience 2018
uSwitch Runner-up for Best Energy Saving Support 2018
uSwitch Top Six Customer Satisfaction 2018
South Coast Business Award winner 2018

11. Thank you for listening!