1. Input from users in inspections
27th EPSO-Conference & Working groups
10-12th April 2019
Porto, Portugal
Sigríður Jónsdóttir i

2. Monitoring and Inspection settings
Care Quality Inspectorate for Social Services and Child Protection – less than one year old.
We inspect and monitor services based on following acts
The Local Authority Social Services Act
Act on Services for Persons with Disabilities with prolonged service needs.
72 Local Authorities – ranging from 40 to inhabitants
Types of services.
Institutions for children and youth
Residential care and institutions in the community for children and adults with disabilities
Persons with user led personal assistance
Social Home Care
Community services
14. maí 2019

3. Different methods and ways of gathering data from users
Different methods and ways of gathering data from users. Empowerment and user involvement.
CQI is in the process of developing Quality Standards in co-operation with Local Authority Social Services, Interest Groups, User Associations, Institutions.
Research results built on user surveys. Social Science Research Institute.
Evidence based information on best practises and good working methods.
Rights Protection Officers for disabled persons.
Specialist team on avoiding coercion in service provision.
14. maí 2019

4. Examples of user input in inspections.
Inspection where information is gathered from staff in Child Protection Committees in Iceland and staff of the Government Agency for Child Protection, by using a quantiative survey method in 1st phase and a qualitative study to follow up.
Inspection in a small local authority where all service users and members of staff are interviewed.
Inspection in a residential home. Interview technique with use of pictures. Disabled person, personal spokesmen, relatives, staff, partners from social services interviewed.
Inspections in institutions for children and youth. Interviews with young persons, staff and parents.
14. maí 2019

5. 14. maí 2019

6. Questions for discussion
What are the best methods in obtaining information from users/patients?
Give examples of methods that have worked well in obtaining information from users/patients.
How can users/patients be involved directly in inspection of services?
Can you share experience of involving users/patients in the inspection process?
What are the main benefits of involving users/patients?
14. maí 2019