1. Q. 9/4 Study Group 4 Ken Smith Rapporteur Verizon Communications, Inc.
5/19/2019

2. Introduction
Introduce the work currently within the scope of the Question 9/4
Identify the current standards and their topics being worked on by Question 9/4
How to follow the progress of Question 9/4 and
How to become part of the Standards Development Process
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3. SG4 Methodology Unified TMN Requirements Analysis and Design (UTRAD)
Based on UML
Covers Questions 9/4, 12/ 4, and 14/4
Gather Requirements followed by Analysis then Design of the interfaces
Cyclical in Nature
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4. Scope of Question 9
Responsible for the Requirements definition for the Business to Business (B2B) interfaces
Responsible for the Requirements definition for the Customer to Business (C2B) interfaces
Aligned with TMF work
Lead Question on tML for ITU
Lead Question on QoS for SG4
Lead Question on TDR for SG4
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5. tML xML for the Telecommunications market
Supporting information exchange to support
Ordering
Pre-ordering
Trouble Administration
Provisioning
Billing
Maintenance Management
Performance Management
VPN Provisioning (includes element of Traffic Management for VPNs
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6. Quality of Service
Have already approved M.3341 on the management of QoS for IP-based services
Provides a supporting framework for the management of QoS utilizing links to other ITU-T standards
Key area in the management of new technologies like VOIP, and FTTP
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7. Telecommunications for Disaster Relief
Responsible for the definition of the requirements for management of TDR
Must cover a wide set of multi-media services crossing many delivery technologies
Heavily related to Security needs surfaced as a result to 9/11
NEEDED NOW
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8. Business to Business Key area in the evolving open market
Must support the practical needs of the business to interact with other businesses
Key to Regulatory Compliance
Must be based on W3C standards
Needs to integrate with UNCEFACT
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9. Customer to Business
Driven by the needs to the business to promote customer self-service
With the advent of new technologies like FTTP, will change dramatically the way we view customers
Allows customers to develop their own VPNs and manage them
Provides the platform for service delivery and rollout that will fuel the next technology evolution (Mobility + Broadband = Transformation in the industry as we know it
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10. Next Steps for You Available on the WWW at WWW.ITU.INT under SG4 links
Current work plan is listed on web
Subscribe to the Question 9/4 exploder
Contribution driven
5/19/2019